Previous Employees of the Quarter
Texas State Library and Archives Commission Employees of the Quarter are nominated by their TSLAC colleagues and are selected by the TSLAC Employee Recognition Committee. Employees of the Quarter are presented with a Certificate of Merit and eight hours administrative leave at the TSLAC Quarterly Awards Ceremony.
Dave Richards and Lee Sutherland
Our Employees of the Quarter for the Fourth Quarter of Fiscal Year 2003
Dave Richards - Dave Richards works as a Reader Consultant II in the Talking Book Program. An agency employee for more than 15 years, Dave has always strived to provide excellent service to patrons of TBP. When individuals apply for the service, Dave contacts them to further explain the service and to answer questions. Not only does Dave thoroughly provide information, he is very warm and genuine. Said a co-worker, “He represents the Talking Book Program in the most positive manner.” In addition to his regular duties, over the years Dave has been an enthusiastic participant in TBP’s outreach efforts. Most recently, he staffed the TBP booth at the Learning Disabilities Association of Texas state conference. Dave’s professionalism and excellent customer service make him an asset to TBP, helping the department reach its goals. He has earned the admiration and appreciation of his peers and customers (who often speak fondly of him).
Lee Sutherland - Lee Sutherland is the agency’s network support specialist, and is a familiar face to many staffers. Lee diligently troubleshoots PC problems and exhibits several key qualities when tackling even the most frustrating PC challenges: patience, calmness and a genuine desire to find a solution. He always makes the effort to ensure staff’s understanding of changes being made to their systems. Lee was also instrumental in the installation of videoconference equipment across the state. All this, as well as his technical abilities, make him a very effective support specialist. Lee’s commitment to high quality service to his customers–the staff of TSLAC–is evident in his interactions in-person, over the phone and through e-mail. In fact, many staff are familiar with Lee’s “At your service” statement that often closes his e-mail messages. Lee’s professionalism and dependable assistance have earned him the respect and appreciation of his peers.