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Free CE and Training This Week – July 17-21

2017 July 17
by Christina Manz

Our weekly listing of free training online and free Texas workshops is updated as new events are added – throughout the week! See what’s happening on the CE calendar. Confirm the date and time when you register, or follow links for archive information. Events listed in Central Time.

Tuesday July 18, 2017
Changing Models of Customer Service
(Utah State Library)
Customer service in libraries is transforming, from fixed hours with a physical location to 24 hour virtual services, from waiting in line at a service desk to having the library employee find the lost customer in the stacks, from being a repository for books to a distribution center for information in all types of format, and from being a place where entertainment and education is about reading to a site that hosts events and offers hands-on learning. Learn about trends that are impacting even the smallest libraries in more traditional communities.
Time: 11-12:00 p.m.

Make Your Data Over the Counter (O’Reilly)
When a user looks at data that you provide them, does it deliver information clearly and meaningfully? Join this webcast with guest speaker, Jenny Grant Rankin, Ph.D. who developed the research behind over-the-counter data. Thanks to her research, we now know that unless your reports and dashboards adhere to a set of guidelines, your users may not trust or understand the data they are presented with.
Time: 12-1:00 p.m.

Government Information Research Basics (Federal Depository Library Program)
This webinar is designed to provide an introductory overview on the scope of Government information, locating Government information, and identify resources for understanding Government information.
Time: 1-2:00 p.m.

Enticing Book Club Picks (Booklist)
Be prepared with exciting book club recommendations. Join us for a lively presentation of appealing and diverse selections by representatives from William Morrow, Workman Adult, Norton and Penguin Random House. This free, one-hour webinar will be hosted by Donna Seaman, Editor, Adult Books, Booklist.
Time: 1-2:00 p.m.

Draw on the Power of Creativity (Education Week)
Creativity is a valued 21st century skill. It’s a catalyst for problem-solving and cultivating a growth mindset. How can instructional innovators use creativity to transform school culture and improve learning? This session will examine recent case studies and evaluations of arts-integration programs to showcase practical ways to infuse creativity into instruction. From approaching math as a visible language to using art in nonfiction text reflection, participants will learn new approaches, with an emphasis on professional learning as the launching pad for change.
Time: 1-2:00 p.m.

Walking the Walk: Engage Volunteers in your Volunteer Engagement Program (VolunteerMatch)
Learn how to effectively delegate volunteer engagement and management work to volunteers so you have the opportunity to “think bigger.” We’ll discuss evaluating your program for volunteer engagement, determining how best to deploy volunteers, creating a communication plan, screening and training volunteers to be an important part of your volunteer recruiting, retention and recognition plans.
Time: 1-2:00 p.m.

Check Out an Experience! (Colorado State Library)
We all know that libraries are about more than books, indeed, we offer our communities a wealth of experiences when they walk through our doors. But how can we provide experiences that extend beyond the library walls? Join us as staff from the Longmont Public Library, the Wilkinson Public Library, and the Colorado State Library share information about the unusual items their libraries circulate. Bring your own thoughts and ideas to share as we brainstorm the why’s and how’s of circulating experiences.
Time: 1-2:00 p.m.

4 Ways to Energize Virtual Learners-Breaking the Virtual Ice (InSync)
Engage your learners immediately and set the expectation that they are critical to the virtual classroom experience. Participate in icebreakers, discuss design and delivery techniques for creating engaging icebreakers and discover how to build instant long-lasting rapport with your audience.
Time: 1-2:00 p.m.

Wednesday July 19, 2017
Finding Your Focus: Tips for Early Career Success (Nebraska Library Commission)
Based on a decade of experience in both public and academic libraries, NLA President-Elect Andrew Cano will offer advice to LIS students and early career librarians on achieving early career success. This advice will be concentrated on developing an individual focus and creating a projected plan for a career in the library field.
Time: 10-11:00 a.m.

Breezing Along with the RML: Mapping Your Customer’s Journey in the Library (National Network of Libraries of Medicine)
A customer journey map provides a way to chart patrons’ experiences in using both physical and virtual library spaces. It helps tell the story of a person’s experience with your library from the first contact through the process of using services and resources. Journey mapping can be a great tool for any size library to recognize the needs and emotions of users, locate their “pain points” in interacting with your services, and identify potential solutions. In this webinar you will be given an overview of the topic, a brief guide to creating your own customer journey map, and additional resources to help you get started.
Time: 11-12:00 p.m.

Playing by the Rules: Creating an Effective Volunteer Handbook (VolunteerMatch)
A good Volunteer Handbook can also help you better identify and deal with challenging volunteers. Whether you’re just starting to create a Handbook or if you’re looking for best practices on information to include, this webinar will evaluate the Handbook you have and help you create a stronger framework for your volunteer engagement program.
Time: 1-2:00 p.m.

E-rate Update: July 2017 (edWeb)
Each month, John Harrington, the CEO of Funds for Learning, provides a timely update on the latest news, analysis, and professional guidance to help best position your school or library to fully leverage E-rate discounts. The E-rate funding process, requirements, and regulations are very complex and ever changing.
Time: 12-1:00 p.m.

Healthy Aging at Your Library: Connecting Older Adults to Health Information (National Network of Libraries of Medicine)
This “train the trainer” class is designed to help librarians assist their older adult patrons find health information. Discover techniques for teaching older adults to use computers and to find health information on the Internet, learn what makes a website senior-friendly; plan library programs on senior health topics; and find out about some recommended health websites for older adults.
Time: 12-1:00 p.m.

Gamifying Library Instruction: Using Technology to Make Learning Engaging (North Carolina Library Association)
This presentation will introduce you to some of these free gamification tools and show you their practical applications for academic libraries, including interactive orientations, tutorials, quizzes, presentations, and training. This information will be particularly useful to reference, instruction, and access services professionals. Participants will leave with a toolkit for gamifying their own library instruction and the inspiration to develop new ways to approach learning.
Time: 1-2:00 p.m.

Effective and Valuable Outreach: Aligning Activities to Goal-Driven Assessment (Georgia Library Association)
In this session, learn how to write SMART (Specific, Measurable, Achievable, Realistic, and Time-Bound) outreach goals that are tied to your institutional mission and how to apply various assessment techniques that will evaluate if your goals are being met. Assessment techniques will address various factors, including amount of time and/or funding required, amount of staffing involved, and type of data produced (qualitative or quantitative). Attendees will also learn about the limitations of each assessment method.
Time: 1-2:00 p.m.

Wikipedia for Libraries: Preview the Possibilities, Discover the Opportunities (WebJunction)
Wikipedia is more than its collection of user-contributed articles; it is a dynamic community with powerful tools that ensure reliability. For public libraries, Wikipedia can be a useful tool to connect patrons with quality information and help them build information literacy skills. In this webinar, learn how you can use Wikipedia to expand access to your collections and creatively engage your communities.
Time: 2-3:00 p.m.

A Rendez-vous with Data (National Network of Libraries of Medicine)
Three librarians will share their experiences developing and providing unique data services in academic medical settings.
Time: 3-4:00 p.m.

Thursday July 20, 2017
Essential Tips for Answering Patron Questions
It’s often the simple details that lead to the best results. Make sure the basics are covered for answering reference questions during your everyday patron interactions.Join the QuestionPoint community to discuss best practices for providing superior assistance. We’ll hone in on a handful of general tips to help improve every exchange.
Time: 10:30-11:00 a.m.

Project Outcome Two-Year Updates & Discussion (Public Library Association)
The Public Library Association’s (PLA) Project Outcome is a free online toolkit designed to help public libraries understand and share the impact of their programs and services by providing simple surveys and an easy-to-use process for measuring and analyzing outcomes. This webinar will overview the last two years of Project Outcome’s development and provide updates on the latest participation numbers, outcome data metrics, library stories, and Task Force work. PLA will also cover planning throughout the rest of the grant period and management of Project Outcome in the future. Participants are encouraged to ask questions and share their experiences.
Time: 1-2:00 p.m.

Bozarthzone! Nuts and Bolts of Social Media (InSync)
This session will cover basics of creating and sustaining community via social media tools. Rather than theory, participants will walk away with an understanding of how to implement and utilize these applications.
Time: 1-2:00 p.m.

Going Digital (Lyrasis)
Join us for a one hour free webinar that briefly introduces the critical components of digital content creation and collection development.
Time: 2-3:00 p.m.

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