PART II: SURVEY REPORT

Appendix A: Survey Instruments

TEXAS LIBRARY SYSTEMS QUESTIONNAIRE

This questionnaire covers the years 1997-98, 1998-99, 1999-00, and 2000-01.

1. Which one of the following is your system: (CIRCLE ONE ONLY)

1

Big Country Library System (BCLS)

2

Texas Panhandle Library System (TPLS)

3

Central Texas Library System (CTLS)

4

South Texas Library System (STLS)

5

Northeast Texas Library System (NETLS)

6

Texas Trans-Pecos Library System (TTPLS)

7

North Texas Regional Library System (NTRLS)

8

Houston Area Library System (HALS)

9

West Texas Library System (WTLS)

10

Alamo Area Library System (AALS)

2. About what percent of your member libraries primarily serve:

Urban areas

______%

Suburban areas

______%

Rural areas

______%

3. About what percent of your member libraries presently have librarians with ALA-MLS? _______%

4. Do you have a long-range plan?

1

Yes

2

No (SKIP TO Q.5)

4a. Does your long-range plan address future library trends?

1

Yes

2

No (SKIP TO Q.5)

4b. Which future library trends does your long-range plan address? (BRIEFLY DESCRIBE UP TO THREE TRENDS)

4c. Do you inform your member libraries of these trends?

1

Yes

2

No (SKIP TO Q.5)

4d. Which recent library trend(s) has/have influenced the services that you are providing to your member libraries? Please describe the trend(s) and how it/they influenced the services you provide.

5. About what percent of your member libraries: (RECORD A PERCENT FOR EACH)

Have long range plans (not counting technology plans they developed for e-rate)?

____%

Have an automated catalog and circulation system?

____%

Have an automated catalog that is available through the Internet?

____%

Have an automated circulation system that is available through the Internet?

____%

Have an Internet connection?

____%

Provide access to online databases to their users/patrons?

____%

6. About what percent of your member libraries are members of a consortium? ____%

(IF NONE, SKIP TO Q.7; IF YES, CONTINUE)

6a. To which types of consortia do your member libraries belong?

1

Public libraries only (SKIP TO Q.7)

2

Multi-type libraries

3

Other: _____________________________________

6b. Please describe the type of libraries that participate in this consortium.

7. Which of the following describe how your Library System has used LSTA funds? (CIRCLE ALL THAT APPLY)

1

Establish and enhance electronic linkages between or among libraries

2

Link libraries electronically with educational, social and informational networks

3

Assist libraries in accessing information through electronic networks

4

Encourage libraries to establish consortia and share resources

5

Encourage libraries of different kinds (i.e. public, academic, school, professional) to collaborate and share resources

6

Pay costs for libraries to acquire and share computer/telecom technologies

7

Target services to persons having difficulty using the library and to underserved urban and rural communities

8. The following is a range of services that Library Systems may provide to member libraries. Not all services may apply to your system. Which of these services have you provided to your member libraries? (CIRCLE YES OR NO IN THE TABLE BELOW)

8a. About what percent of your member libraries received these services from you? (RECORD PERCENT IN THE TABLE BELOW)

 

Q.8

Q.8a

 

Provided Service

Percent of Member Libraries Served

 

Yes

No

 

Collection development: books and other materials

1

2

______%

Provide funds for member library video collection operation

1

2

______%

Purchase computers for member libraries

1

2

______%

Provide Internet connections for member libraries

1

2

______%

Upgrade Internet connection for member libraries

1

2

______%

Train member library staff in the management and use of electronic resources

1

2

______%

Train and help library staff to write grants

1

2

______%

Train libraries in the development of long-range plans

1

2

______%

Purchase (or assist with the purchasing of) video and teleconferencing/distance learning equipment for member libraries

1

2

______%

Purchase and upgrade libraries' hardware and software

1

2

______%

Purchase equipment for accessing electronic resources

1

2

______%

Purchase office and other equipment for member libraries

1

2

______%

Fund bilingual/ESL and literacy projects

1

2

______%

Fund projects serving youth

1

2

______%

Develop long-range plan for the system 1 2 Fund projects to serve older adults

1

2

______%

Fund projects to serve people with disabilities

1

2

______%

Provide funds for planning projects

1

2

______%

Provide funds for member library automation projects

1

2

______%

Answer reference questions member libraries could not answer

1

2

______%

Provide continuing education services to member libraries

1

2

______%

Provide continuing education services to advisory boards

1

2

______%

Provide consulting services to member libraries

1

2

______%

Other: ________________________________________

1

2

______%

9. How satisfied have your member libraries been over the past year (2000-01) with the assistance you provided to them in the following areas? Use a 10-point scale where 1 refers to "very dissatisfied" and 10 refers to "very satisfied." If you did not provide a certain service, please circle "0" for "not applicable."

 

Very


Dissatisfied

 

Very Satisfied

Not Appl.

Collection development: books and other materials

1

2

3

4

5

6

7

8

9

10

0

Provide funds for member library video collection operation

1

2

3

4

5

6

7

8

9

10

0

Purchase computers for member libraries

1

2

3

4

5

6

7

8

9

10

0

Provide Internet connections for member libraries

1

2

3

4

5

6

7

8

9

10

0

Upgrade Internet connection for member libraries

1

2

3

4

5

6

7

8

9

10

0

Train member libraries in the management and use of electronic resources

1

2

3

4

5

6

7

8

9

10

0

Train and help library staff to write grants

1

2

3

4

5

6

7

8

9

10

0

Train libraries in the development of long-range plans

1

2

3

4

5

6

7

8

9

10

0

Purchase or assist with the purchasing of video, teleconferencing/distance learning equipment for member libraries

1

2

3

4

5

6

7

8

9

10

0

Purchase and upgrade libraries' hardware and software

1

2

3

4

5

6

7

8

9

10

0

Purchase equipment for accessing electronic resources

1

2

3

4

5

6

7

8

9

10

0

Purchase office and other equipment for member libraries

1

2

3

4

5

6

7

8

9

10

0

Fund bilingual/ESL and literacy projects

1

2

3

4

5

6

7

8

9

10

0

Fund projects serving youth

1

2

3

4

5

6

7

8

9

10

0

Fund projects to serve older adults

1

2

3

4

5

6

7

8

9

10

0

Appl. Fund projects to serve people with disabilities

1

2

3

4

5

6

7

8

9

10

0

Provide funds for planning projects

1

2

3

4

5

6

7

8

9

10

0

Provide funds for member library automation projects

1

2

3

4

5

6

7

8

9

10

0

Answer reference questions member libraries could not answer

1

2

3

4

5

6

7

8

9

10

0

Provide continuing education services to member libraries

1

2

3

4

5

6

7

8

9

10

0

Provide continuing education services to advisory boards

1

2

3

4

5

6

7

8

9

10

0

Provide consulting services to libraries

1

2

3

4

5

6

7

8

9

10

0

Other: ___________________________

1

2

3

4

5

6

7

8

9

10

0

10. Explain for the areas you rated 1, 2, 3, or 4 on the satisfaction scale the reasons why member libraries were not satisfied.

11. Overall, to what extent have services that your member libraries provide improved as a result of the assistance you had given them? (CIRCLE ONE ONLY)

1

To a great extent (CONTINUE)

2

To a moderate extent (SKIP TO Q.12a)

3

To some extent (SKIP TO Q.12a)

4

To a minor extent (SKIP TO Q.12a)

5

Not at all (SKIP TO Q.12a)

6

Unsure (SKIP TO Q. 13)

12. Please give one or two examples demonstrating how services provided by your member libraries improved to a great extent.

SKIP TO Q.13

12a. Please explain briefly why member libraries experienced some, minor or no improvement.

13. What barriers have you experienced in serving your member libraries effectively? (CIRCLE ALL THAT APPLY)

0

No barriers

1

Library System does not have enough funds

2

Insufficient Library System staff

3

Library System staff do not get/have appropriate training

4

Member libraries are dispersed over a large geographic area

5

Member libraries' staff do not have the appropriate knowledge and skills

6

Member libraries lack appropriate level of technology

7

Available training does not meet needs of member libraries

8

Other: _____________________________________________________

13a. Which of the above do you consider the biggest barrier: ____________

14. About how many people did your member libraries serve through the following projects since 1997-98? For example, if your member libraries served 10 older adults who were also rural and low-income, you should enter the number 10 under the "low-income," "older adults," and " rural residents" categories.

 

Number

No Services


Offered

Low-income

______

0

Bilingual/English as a second language (ESL)


limited English proficiency (LEP)

______

0

Older adults

______

0

Early childhood/New mothers

______

0

Youth

______

0

People with disabilities

______

0

Rural residents

______

0

Urban, inner city residents

______

0

Low literate adults

______

0

Intergenerational groups

______

0

15. What benefits do libraries get from being members of your Library System? (CIRCLE ALL THAT APPLY)

1

Offer programs to meet the needs of special populations in their community

2

Libraries have increased management and operations knowledge and competence

3

Libraries have a materials collection that is current, broad in scope and can better meet the needs of their community

4

Libraries are better able to utilize new technology and resources to serve their community

5

Libraries offer enhanced access to a variety of information

6

Libraries are able to obtain additional funding and other resources to improve library services

7

Libraries are able to plan services to meet the future needs of their community

8

Other: ___________________________________________

15a. Of these benefits, which is the most important benefit, the second most important, and the third most important? (RECORD NUMBERS FROM THE QUESTION ABOVE)

First most important:

________

Second most important:

________

Third most important:

________

TANG (Technical Assistance Negotiated Grants)

The objective of the TANG program which began in 1998-99 has been to enable library staff to better use and maintain information resource technology in their libraries.

16. Has your Library System used TANG funds to provide the following services? (CIRCLE YES OR NO IN THE TABLE BELOW)

16a. About what percent of member libraries received the following services from you through TANG? (RECORD PERCENT IN THE TABLE BELOW)

 

Q. 16


Used TANG To:

Q. 16a


Percent of Member Libraries Served

 

Yes

No

 

Hire a technician to train staff of member libraries (includes travel, training, attendance at workshops/conferences)

1

2

______%

Inventory libraries' hardware, software, staff computer skills

1

2

______%

Train individual library staff, provide tailored training

1

2

______%

Train groups of member libraries' staff through workshops

1

2

______%

Provide training using TANG-funded laptops

1

2

______%

Develop technical training materials for libraries

1

2

______%

Purchase computer hardware, software, security software, tool kits, cleaning kits, and replacement parts for libraries

1

2

______%

Provide network testing using TANG-funded equipment (e.g. Fluke)

1

2

______%

Maintain a small parts inventory for hands-on assistance

1

2

______%

Consult and assist libraries in person, by phone or online with technology issues

1

2

______%

Contract for in-depth consulting, as needed

1

2

______%

Provide information from a technical information subscription service

1

2

______%

Provide hands-on assistance to library staff

1

2

______%

Provide information through newsletters or online on technology issues

1

2

______%

Assist libraries with technical grants

1

2

______%

Arrange for training by vendors through classes, workshops, Internet-based, or video-based

1

2

______%

Purchase technical manuals or other technical materials for libraries

1

2

______%

Other: _________________________________________

1

2

______%

17. How helpful have these TANG services been to your member libraries. Please use the following scale:

1

Very helpful

5

Not at all helpful

2

Helpful

6

Unsure

3

Moderately helpful

0

Not applicable/Did not provide service

4

Of little help

   



Hire a technician to train staff of member libraries (includes travel, training, attendance at workshops/conferences)

1

2

3

4

5

6

0

Inventory libraries' hardware, software, staff computer skills

1

2

3

4

5

6

0

Train individual library staff, provide tailored training

1

2

3

4

5

6

0

Train groups of member libraries' staff through workshops

1

2

3

4

5

6

0

Provide training using TANG-funded laptops

1

2

3

4

5

6

0

Develop technical training materials for libraries

1

2

3

4

5

6

0

Purchase computer hardware, software, security software, tool kits, cleaning kits, and replacement parts for libraries

1

2

3

4

5

6

0

Provide network testing using TANG-funded equipment (e.g. Fluke)

1

2

3

4

5

6

0

Maintain a small parts inventory for hands-on assistance

1

2

3

4

5

6

0

Consult and assist libraries in person, by phone or online with technology issues

1

2

3

4

5

6

0

Contract for in-depth consulting, as needed

1

2

3

4

5

6

0

Provide information from a technical information subscription service

1

2

3

4

5

6

0

Provide hands-on assistance to library staff

1

2

3

4

5

6

0

Provide information through newsletters or online on technology issues

1

2

3

4

5

6

0

Assist libraries with technical grants

1

2

3

4

5

6

0

Arrange for training by vendors through classes, workshops, Internet-based, or video-based

1

2

3

4

5

6

0

Purchase technical manuals or other technical materials for libraries

1

2

3

4

5

6

0

Other: _________________________________________

1

2

3

4

5

6

0

18. Overall, how helpful have your TANG strategies been in meeting the needs of member libraries? (CIRCLE ONE ONLY)

1

Very helpful

2

Helpful

3

Moderately helpful

4

Of little help (SKIP TO Q.18b)

5

Not at all helpful (SKIP TO Q.18b)

6

Unsure (SKIP TO Q.19)

18a. Please give one or two examples demonstrating how your TANG strategies have helped libraries.

SKIP TO Q. 19

18b. Why have these TANG strategies not been helpful to member libraries?

19. Which of the following topics have you addressed through TANG training, consultation, or other assistance, rarely, sometimes, often or never? (CIRCLE A NUMBER FOR EACH)

 

Never

Rarely

Some-


times

Often

Wireless

0

1

2

3

Assist library staff in working with vendors

0

1

2

3

Wiring and testing

0

1

2

3

Automation software upgrades and conversions

0

1

2

3

Installations

0

1

2

3

Security

0

1

2

3

Servers

0

1

2

3

Operating systems

0

1

2

3

Networking

0

1

2

3

Network Maintenance

0

1

2

3

Web site setup/development

0

1

2

3

Videoconferencing

0

1

2

3

Hardware maintenance

0

1

2

3

Cleaning

0

1

2

3

Troubleshooting

0

1

2

3

Gates, Tocker, TIF, other grant application and implementation (technical aspects, what they need to purchase, etc.)

0

1

2

3

A+ certification

0

1

2

3

Microsoft Certified Professional

0

1

2

3

Certified Novell Administrator

0

1

2

3

Introduction to PCs

0

1

2

3

Windows 98

0

1

2

3

Windows 2000

0

1

2

3

Windows NT

0

1

2

3

Internetworking with TCP/IP

0

1

2

3

Other: ____________________________

0

1

2

3

20. What factors have contributed to the success of your TANG strategies? (CIRCLE ALL THAT APPLY)

1

Technician's expertise and knowledge

2

Technician has experience in working with libraries

3

Training was tailored to the level of knowledge/skills of staff

4

Training was hands-on

5

Technician provided training on-site

6

Technician provided follow-up training, where needed

7

Materials developed were user friendly

8

Technician has a 1-800 line for technical assistance

9

Technician established a relationship of trust with staff of member libraries

10

Technician's communication abilities

11

A users' needs survey

12

Other: _____________________________________________________

21. Before you provided training and assistance to member libraries through TANG, about what percent of your member libraries were technologically self-sufficient? _______%

22. After implementing TANG, about what percent of the libraries are technologically self-sufficient? _______%

23. Have you detected any change from FY99 to FY01 in the types of assistance or training requested by member libraries? (CIRCLE ONE ONLY)

1

Yes, a lot of change

2

Yes, some change

3

No change (SKIP TO Q.24)

4

Unsure/Don't know (SKIP TO Q.24)

23a. What changes have you seen in the type of assistance or training requested by member libraries over this time period?

24. Do member libraries who received TANG assistance offer more access to electronic resources to their users/patrons?

1

Yes

2

No (SKIP TO Q.25)

3

Unsure/Don't know (SKIP TO Q.25)

24a. To what extent do member libraries who received TANG assistance presently offer greater access to their users/patrons? (CIRCLE ONE ONLY)

1

To a great extent

2

To a moderate extent

3

To some extent

4

To a minor extent

5

Not at all

6

Unsure

24b. Please give one or two examples demonstrating how member libraries have offered greater access to electronic resources to their users/patrons.

25. What changes have you seen in the ability of public library staff to use and maintain information resource technology as a result of TANG?

26. Do you have any other comments or suggestions about the Systems and TANG grants? Please share these comments with us in the space below.

Thank you for completing the questionnaire!

If you have any questions, please contact Dr. Ester Smith by phone at (512) 467-8807 or e-mail at egs@io.com

Please mail the completed questionnaire in the enclosed envelope to:

EGS Research & Consulting


6106 Ledge Mountain


Austin, TX 78731

LIBRARY QUESTIONNAIRE

This questionnaire covers the years 1997-98, 1998-99, 1999-00, and 2000-01

1. With which one of the following library systems are you associated: (CIRCLE ONE ONLY)

1

Big Country Library System (BCLS)

2

Texas Panhandle Library System (TPLS)

3

Central Texas Library System (CTLS)

4

South Texas Library System (STLS)

5

Northeast Texas Library System (NETLS)

6

Texas Trans-Pecos Library System (TTPLS)

7

North Texas Regional Library System (NTRLS)

8

Houston Area Library System (HALS)

9

West Texas Library System (WTLS)

10

Alamo Area Library System (AALS)

2. Do you primarily serve: (CIRCLE ONE ONLY)

1

Urban areas

2

Suburban areas

3

Rural areas

4

Other: ________________________________________

3. When did you become a member of the Library System? ____

4. Does your library: (RECORD YES OR NO FOR EACH)

 

Yes

No

Have an automated catalog and circulation system?

 

 

Have an automated catalog that is available through the Internet?

 

 

Have an automated circulation system that is available through the Internet?

 

 

Have an Internet connection?

 

 

Provide access to online databases to end users?

 

 

5. Do you have a long-range plan (outside of the technology plan you might have developed for e-rate)?

1

Yes

2

No (SKIP TO Q.6)

5a. Does your long-range plan address future trends and how your library is likely to respond to them?

1

Yes

2

No

6. Are you a member of any consortium ?

1

Yes

2

No (SKIP TO Q.7)

6a. To which types of consortia do you belong?

1

Public libraries only

2

Multi-type libraries

3

Other: _____________________________________

6b. Please describe the consortium to which you belong?

7. Aside from your consortia, do you collaborate regularly with: (CIRCLE ALL THAT APPLY)

1

Public libraries

2

School libraries

3

Academic libraries

4

Special libraries (e.g. law, medicine, engineering)

5

Other types of libraries: ____________________________________

8. Which of the following statements describe how you collaborate with these libraries? (CIRCLE ALL THAT APPLY)

1

Reciprocal borrowing

2

Borrow materials from libraries

3

Lend materials to libraries

4

Share electronic resources or other materials

5

Union Catalog

6

Courier services

7

Coordinate or offer joint programs, classes, or other activities

8

Other: ____________________________________________________

9. Which of the following services have you received from your respective Library System since 1997-98? (CIRCLE ALL THAT APPLY)

1

Funds for collection development: books and other materials

2

Funds for library video collection operation

3

Funds for computers

4

Funds for installing an Internet connection

5

Funds for upgrading the library's Internet connection

6

Training library staff in the management and use of electronic resources

7

Training and helping library staff to write grants; assistance with grant writing

8

Training library staff in the development of long-range plans

9

Purchasing for the library (or assisting with the purchasing of) video and teleconferencing/distance learning equipment

10

Purchasing and upgrading library's hardware and software

11

Purchasing equipment for accessing electronic resources

12

Purchasing office and other equipment for library

13

Funding bilingual/ESL and literacy projects

14

Funding projects serving youth

15

Funding projects to serve older adults

16

Funding projects to serve people with disabilities

17

Providing funds for planning projects

18

Providing funds for library automation projects

19

Assistance with reference questions

20

Continuing education services for staff

21

Continuing education services for library advisory board

22

Consulting services

23

Other: ______________________________________________________

10. How satisfied have you been with each of the services you have received from your respective Library System? Use a 10-point scale where 1 refers to "very dissatisfied" and 10 refers to "very satisfied." If you did not get a service, please circle "0."

 

Not


Applicable

Very


Dissatisfied

Very


Satisfied

Funds for collection development: books and other materials

0

1

2

3

4

5

6

7

8

9

10

Funds for library video collection operation

0

1

2

3

4

5

6

7

8

9

10

Funds for computers

0

1

2

3

4

5

6

7

8

9

10

Funds for installing an Internet connection

0

1

2

3

4

5

6

7

8

9

10

Funds for upgrading the library's Internet Connection

0

1

2

3

4

5

6

7

8

9

10

Training library staff in the management and use of electronic resources

0

1

2

3

4

5

6

7

8

9

10

Training and helping library staff to write grants; assistance with grant writing

0

1

2

3

4

5

6

7

8

9

10

Training library staff in the development of long-range plans

0

1

2

3

4

5

6

7

8

9

10

Purchasing for or assisting with the purchase of video and teleconferencing/ distance learning equipment

0

1

2

3

4

5

6

7

8

9

10

Purchasing and upgrading library's hardware and software

0

1

2

3

4

5

6

7

8

9

10

Purchasing equipment for accessing electronic resources

0

1

2

3

4

5

6

7

8

9

10

Purchasing office and other equipment

0

1

2

3

4

5

6

7

8

9

10

Funding bilingual/ESL and literacy projects

0

1

2

3

4

5

6

7

8

9

10

Funding projects serving youth

0

1

2

3

4

5

6

7

8

9

10

Funding projects to serve older adults

0

1

2

3

4

5

6

7

8

9

10

Funding projects to serve people with disabilities

0

1

2

3

4

5

6

7

8

9

10

Providing funds for planning projects

0

1

2

3

4

5

6

7

8

9

10

Providing funds for library automation projects

0

1

2

3

4

5

6

7

8

9

10

Assistance with reference questions

0

1

2

3

4

5

6

7

8

9

10

Continuing education services for staff

0

1

2

3

4

5

6

7

8

9

10

Continuing education services for library advisory board

0

1

2

3

4

5

6

7

8

9

10

Consulting services

0

1

2

3

4

5

6

7

8

9

10

Other: ______________________________

0

1

2

3

4

5

6

7

8

9

10

11. If you have been dissatisfied (ratings of 1, 2, 3, or 4) with any of the services you have received from your respective Library System, please explain why you have been dissatisfied.

12. Overall, how helpful have the services your respective Library System provided to you been in meeting your needs? (CIRCLE ONE ONLY)

1

Very helpful

2

Helpful

3

Moderately helpful

4

Of little help

5

Not at all helpful

6

Unsure

13. If you received funding from your respective Library System for any of the following types of projects, please indicate about how many individuals you have served since 1997-98. For example, if you served 10 older adults who were also rural and low-income, you should enter the number 10 under the "low-income," "older adults," and " rural residents" categories.

 

Number


Served

No


Services


Offered

Low-income

______

0

Bilingual/English as a second language (ESL), limited English proficiency (LEP)

______

0

Older adults

______

0

Early childhood/New mothers

______

0

Youth

______

0

People with disabilities

______

0

Rural residents

______

0

Urban, inner city residents

______

0

Low literate adults

______

0

Intergenerational groups

______

0

14. How satisfied have been the persons you served in these projects with the services you provided? Use a 10-point scale where 1 refers to "very dissatisfied" and 10 refers to "very satisfied."

 

Not


Applicable

Very


Dissatified

 

 

Very


Satisfied

Low-income

0

1

2

3

4

5

6

7

8

9

10

Bilingual/English as a second language (ESL)/limited English proficiency (LEP)

0

1

2

3

4

5

6

7

8

9

10

Older adults

0

1

2

3

4

5

6

7

8

9

10

Early childhood/New mothers

0

1

2

3

4

5

6

7

8

9

10

Youth

0

1

2

3

4

5

6

7

8

9

10

People with disabilities

0

1

2

3

4

5

6

7

8

9

10

Rural residents

0

1

2

3

4

5

6

7

8

9

10

Urban, inner city residents

0

1

2

3

4

5

6

7

8

9

10

Low literate adults

0

1

2

3

4

5

6

7

8

9

10

Intergenerational groups

0

1

2

3

4

5

6

7

8

9

10

15. To what extent have the services your respective Library System provided to you helped you improve .(CIRCLE ONE FOR EACH)

 

To a


Great


Extent

To a


Moderate


Extent

To a


Minor


Extent

Not


at All

Your collection

1

2

3

4

Your technology

1

2

3

4

Your library operations

1

2

3

4

Your library management

1

2

3

4

Your planning

1

2

3

4

The range of services you provide

1

2

3

4

The quality of services you provide

1

2

3

4

Your ability to serve individuals you could not serve before

1

2

3

4

16. In your experience, what are the major benefits that you have derived from being a member of your respective Library System? (CIRCLE ALL THAT APPLY)

1

Offered programs to meet the needs of special populations

2

Increased staff's knowledge and competence of library management and operations

3

Have a materials collection that is current, broad in scope and can better meet the needs of the community

4

Library is better able to utilize new technology and resources to serve the community

5

Library offers enhanced access to a variety of information

6

Library is able to obtain additional funding and other resources to improve services

7

Library is able to plan services to meet the future needs of the community

8

Other: ___________________________________________

17. Did your staff receive technology-related training, consulting or assistance from your respective Library System since 1998-99?

1

Yes

2

No (SKIP TO Q.18)

17a. How helpful has the technology-related training, consulting or assistance you received from the Library System been in meeting your technology needs? (CIRCLE ONE ONLY)

1

Very helpful (SKIP TO Q.18)

2

Helpful (SKIP TO Q.18)

3

Moderately helpful (SKIP TO Q.18)

4

Of little help (CONTINUE)

5

Not at all helpful (CONTINUE)

6

Unsure (SKIP TO Q.18)

17b. Why was the technology training, consulting or assistance not helpful?

(SKIP TO Q.19)

18. What did you/your staff like best about the technology-related training, consulting or assistance your Library System provided? (CIRCLE ALL THAT APPLY)

1

Technician's expertise and knowledge

2

Technician has experience in working with libraries

3

Training was tailored to the level of knowledge/skills of staff

4

Training was hands-on

5

Technician provided training on-site

6

Technician provided follow-up training where needed

7

Materials were user friendly

8

Technician has a 1-800 line for technical assistance

9

Technician established a relationship of trust with staff of the library

10

Training was tailored to library needs

11

Technician's communication abilities

12

Other: _____________________________________________________

19. Before you/your staff received technology-related training, consulting or assistance from the Library System, to what extent was your library technologically self-sufficient? (CIRCLE ONE NUMBER IN THE "BEFORE" COLUMN)

19a. As a result of the technology-training, consulting or assistance that you/your staff received, to what extent is your library technologically more self-sufficient? (CIRCLE ONE NUMBER IN THE "AS A RESULT" COLUMN)

 

Q.19


Before

Q.19a


As a Result

To a great extent

1

1

To a moderate extent

2

2

To some extent

3

3

To a minor extent

4

4

Not at all

5

5

20. As a result of the technology-related training, consulting, and assistance that you have received from your respective Library System, is your library better able to use and maintain information resource technology? (CIRCLE ONE ONLY)

1

To a great extent

2

To a moderate extent

3

To some extent

4

To a minor extent

5

Not at all

21. Do you have any other comments or suggestions about the services the Library System provides to you? Please share these comments with us in the space below.

Thank you for completing the questionnaire!


If you have any questions, please contact Dr. Ester Smith by phone at (512) 467-8807 or e-mail at egs@io.com


Please mail the completed questionnaire in the enclosed envelope to:


EGS Research & Consulting


6106 Ledge Mountain


Austin, TX 78731

LIBRARY QUESTIONNAIRE - SPECIAL PROJECTS GRANT PROGRAM

Your library has received a Special Projects Grant from the Texas State Library to expand services to all members of the community by targeting special populations.

1. With which one of the following systems are you associated: (CIRCLE ONE ONLY)

1

Big Country Library System (BCLS)

2

Texas Panhandle Library System (TPLS)

3

Central Texas Library System (CTLS)

4

South Texas Library System (STLS)

5

Northeast Texas Library System (NETLS)

6

Texas Trans-Pecos Library System (TTPLS)

7

North Texas Regional Library System (NTRLS)

8

Houston Area Library System (HALS)

9

West Texas Library System (WTLS)

10

Alamo Area Library System (AALS)

2. Do you primarily serve: (CIRCLE ONE ONLY)

1

Urban areas

3

Rural areas

2

Suburban areas

4

Other: ________________________

3 Which of the following services have you provided under the Special Projects Grant? (CIRCLE ALL THAT APPLY)

1

Provided books to low-income children

2

Conducted group story times for low-income children

3

Developed and provided story kits for daycare providers

4

Expanded the library's non-English language collection

5

Introduced new mothers to the library

6

Developed an early childhood literacy program

7

Developed and provided special programs and events to patrons with limited English proficiency (LEP) or English as a second language (ESL)

8

Offered special programs and library tours to low-income patrons

9

Offered ESL/literacy classes

10

Offered group story times for bilingual patrons

11

Developed and offered programs for older adults

12

Developed and offered programs for youth

13

Offered job assistance to bilingual patrons

14

Educated low-income parents on the importance of reading

15

Provided library services to the homebound

16

Educated daycare providers in importance of and methods for reading to children

17

Educated daycare providers about the availability of library services

18

Other: ______________________________________________________

4. What special populations has your library served through the Special Projects Grant? (CIRCLE ALL THAT APPLY)

1

Low-income

2

Bilingual/English as a second language (ESL)/limited English proficiency (LEP)

3

Older adults

4

Early childhood/New mothers

5

Youth

6

People with disabilities

7

Rural residents

8

Urban, inner city residents

9

Low literate adults

10

Intergenerational groups

11

Other: ___________________________________________________

5. About how many people did you serve through your Special Projects Grant(s)? For example, if you served 10 older adults who were also rural and low-income, you should enter the number 10 under the "low-income," "older adults," and " rural residents" categories.

 

Number


Served

No


Services


Offered

Low-income

______

0

Bilingual/English as a second language (ESL), limited English proficiency (LEP)

______

0

Older adults

______

0

Early childhood/New mothers

______

0

Youth

______

0

People with disabilities

______

0

Rural residents

______

0

Urban, inner city residents

______

0

Low literate adults

______

0

Intergenerational groups

______

0

6. Overall, how satisfied have the populations you served through the grant been with the services you provided to them? Use a 10-point scale where 1 refers to "very dissatisfied" and 10 refers to "very satisfied." If you did not serve a specific group, please circle "0" for "not applicable."

 

Not


Applicable

Very


Dissatisfied

 

 

Very


Satisfied

Low-income

0

1

2

3

4

5

6

7

8

9

10

Bilingual/English as a second language (ESL)/limited English proficiency (LEP)

0

1

2

3

4

5

6

7

8

9

10

Older adults

0

1

2

3

4

5

6

7

8

9

10

Early childhood/New mothers

0

1

2

3

4

5

6

7

8

9

10

Youth

0

1

2

3

4

5

6

7

8

9

10

People with disabilities

0

1

2

3

4

5

6

7

8

9

10

Rural residents

0

1

2

3

4

5

6

7

8

9

10

Urban, inner city residents

0

1

2

3

4

5

6

7

8

9

10

Low literate adults

0

1

2

3

4

5

6

7

8

9

10

Intergenerational groups

0

1

2

3

4

5

6

7

8

9

10

Other: ______________________

0

1

2

3

4

5

6

7

8

9

10

7. Did you continue to provide all the services funded under the Special Projects Grant, after the grant period ended?

1

Yes (SKIP TO Q.7c)

2

No

3

Grant has continued through the current year (SKIP TO Q.8)

7a. Did you continue to provide some or none of the services after the grant ended?

1

Some services

2

None (SKIP TO Q.7d)

7b. Which services did you continue to provide? Use the list of services in question 3 and record the number for the services you continued to provide after the grant ended: __ __ __ __ __ __ __ __ __ __

7c. Did you continue to provide services after the grant ended:

1

As funded (no change)

2

In an expanded form

3

In a more limited form

4

Other: ______________________________________ SKIP TO Q.8

7d. Why didn't you continue to provide these services after the grant ended? (CIRCLE ALL THAT APPLY)

1

No funds

2

Do not have appropriate staff

3

Little or no demand for service

4

The need was met

5

Other: ______________________________________

8. Which of the following statements describe the impact that the services you provided through the Special Projects Grant have had? (CIRCLE ALL THAT APPLY)

1

Increased literacy rate in community

2

Increased English proficiency of community members

3

Increased the number of patrons/users

4

Recruited new groups as patrons (e.g. bilingual, limited English proficiency, older adults, people with disabilities)

5

Improved job search skills

6

Increased employment opportunities

7

Increased number of preschool children exposed to reading

8

Increased recognition on the part of parents or caregivers of preschool children of the importance of reading

9

Increased computer skills

10

Other: _______________________________________________

9. Do you have any other comments or suggestions about the services the Special Projects Grant Program provided to your patrons and examples of how they benefited? Please share these comments and examples with us in the space below.

10. What is the name of your Special Projects Grant: __________________________

Thank you for completing the questionnaire!


If you have any questions, please contact Dr. Ester Smith by phone at (512) 467-8807 or e-mail at egs@io.com


Please mail the completed questionnaire in the enclosed envelope to:


EGS Research & Consulting


6106 Ledge Mountain


Austin, TX 78731

LIBRARY PATRON/USER QUESTIONNAIRE (SPECIAL PROJECTS)

You have received grant-supported services from this library between September 2000 and August 2001. Answer a few questions about the services that you have received.

1. Can you please indicate the program in which you participated or the services you received from the library between September 2000 and August 2001? (CIRCLE ALL THAT APPLY)

1

Reading program

2

English language program or bilingual program

3

How to use computers

4

How to use the Internet

5

How to use the library for myself

6

How to use the library for children

7

How to help my child (or other children) with reading

8

How to find a good job

9

Delivery of library services to my home

10

Other: ___________________________________________

2. How did you hear about this program or these services? (CIRCLE ALL THAT APPLY)

1

Got a letter from an agency

2

Read about it in the newspaper

3

Heard about it on the radio/television

4

Saw an announcement in the library

5

Friend/Relative told me about it

6

Daycare provider or teacher told me about it

7

Other: ________________________________________

3. How satisfied have you been overall with these services? (CIRCLE ONE ONLY)

1

Very satisfied

5

Somewhat dissatisfied

2

Satisfied

6

Dissatisfied

3

Somewhat satisfied

7

Very dissatisfied

4

Neither satisfied nor dissatisfied

 

 

4. What did you like best about the program in which you participated?

4a. What didn't you like about the program in which you participated?

5. In which ways has this program helped you? (CIRCLE ALL THAT APPLY)

1

I can read better

2

I can understand English better

3

I learned how to use a computer or improved my computer skills

4

I learned how to use the Internet

5

I learned how to look for a job

6

I check out books and other materials from the library

7

I know more about available library services

8

I read more with my child(ren)

9

I got a job or a better job

10

Other: __________________________________________________

6. Tell us a little about yourself. Which of the following categories represents your age? (CIRCLE ONE ONLY)

1

18 or younger

6

51-60

2

19-25

7

61-65

3

26-30

8

66-70

4

31-40

9

Over 70

5

41-50

10

Refuse to answer

7. What is your ethnic background: (CIRCLE ONE ONLY)

1

White/Anglo

2

Hispanic

3

African American

4

Asian American

5

Native American

6

Other: ________________________________________

8. Please answer "Yes" or "No" to each of the following.

 

Yes

No

Are you a parent of pre-school or elementary school children

1

2

Are you a daycare provider

1

2

Are you homebound

1

2

Is English your native language

1

2

THANK YOU FOR COMPLETING THE QUESTIONNAIRE!

CUESTIONARIO DE PATRON/USADOR DE LA BIBLIOTECA (PROYECTOS ESPECIALES)

Ud. ha recibido servicios de esta biblioteca durante el mes de septiembre, a�o 2000 hasta el mes de agosto, a�o 2001. Por favor responda a estas preguntas que pertenecen a los servicios que Ud. ha recibido.

1. �Puede indicar en quales programas Ud. ha participado y los servicios que ha recibido de la biblioteca durante septiembre 2000 hasta agosto 2001? (MARQUE UN CIRCULO ALREDEDOR DE TODOS LOS SERVICIOS QUE HA RECIBIDO)

1

Programa de lectura

2

Programa de ingles o programa biling�e

3

Clases en el uso de computadoras

4

Clases para apredender el uso del internet

5

Como usar la biblioteca para m�

6

Como usar la biblioteca para los ni�os

7

Como ayudar a mi hijo/hija (o otros ni�os) con la lectura

8

Como puedo obtener un buen trabajo

9

La entrega de la biblioteca atiende a mi casa

10

Otros servicios: ___________________________________________

2. Como supo Ud. de este programa o de estos servicios? (MARQUE UN CIRCULO ALREDEDOR DE TODOS LOS SERVICIOS QUE LE APLIQUEN)

1

Recib� una carta de una agencia

2

Lo le� en el periodico

3

Lo o� en la radio o en la televisi�n

4

V� un anuncio en la biblioteca

5

Un amigo/pariente me lo dijo

6

Un profesor/maestro/maestra me lo dijo

7

�Otra manera? : ________________________________________

3. �Que tan satisfecho esta con estos servicios? (MARQUE SOLAMENTE UNO CON UN CIRCULO)

1

Muy satisfecho

5

Algun tanto descontento

2

Satisfecho

6

Descontento

3

Alg�n tanto satisfecho

7

Muy descontento

4

Ni satisfecho ni descontento

 

 

4. �Que le gusto m�s del programa en que participo?

4a. �Que cosas no le gusto del programa en que tomo parte?

5. �Como le ayudo este programa? (MARQUE CON UN CIRCULO TODAS LAS COSAS QUE LE APLICAN)

1

Puedo leer mejor

2

Puedo entender el ingl�s mejor

3

Aprend� a usar la computadora o mejore en el uso de computadoras

4

Aprend� a usar el internet

5

Aprend� como buscar un trabajo

6

Uso libros y otros materials de la biblioteca.

7

Se m�s de los servicios de la biblioteca

8

Leo m�s con mi ni�o (ni�os)

9

Obten� un trabajo o obten� un trabajo mejor

10

�Otras cosas?: ________________________

6. Diganos algunas cosas de Ud. �Que es su edad? (MARQUE SOLAMENTE UNO CON UN CIRCULO)

1

18 or menos

6

51-60

2

19-25

7

61-65

3

26-30

8

66-70

4

31-40

9

Mas que 70

5

41-50

10

No quiero responder

7. �Que es su etnia? (MARQUE SOLAMANETE UNO CON UN CIRCULO)

1

Blanco/anglo

2

Hispano

3

Americano africano

4

American asi�tico

5

Americano nativo

6

Otro: ________________________________________

8. Por favor, responda con "Si"o "No" cada pregunta.

 

Si

No

�Es Ud. padre de ni�os en la escuela primaria o de ni�os de edad pre-escolar?

1

2

�Es Ud. cuidador(a) de ninos?

1

2

�Esta Ud. confinado a su casa, (limitado a su casa)?

1

2

�Es ingles su idioma nativo?

1

2

GRACIAS POR COMPLETAR ESTE CUESTIONARIO.

Part Two, Section Five | Part Two, Appendix B

Page last modified: March 2, 2011