PART II: SURVEY REPORT

In-Depth Evaluations

III. TECHNICAL ASSISTANCE NEGOTIATED GRANTS (TANG)

B. MEMBER LIBRARIES RESPONSES

Nearly 90 percent of the member libraries that responded to the survey reported that they had received technology-related training, consulting and assistance from their respective Library Systems since 1998-99.

Table III.B.1

Staff Received Technology-related Training, Consulting or Assistance from Respective Library System Since 1998-99

Number of Libraries


(N=422)

Percent of Libraries

Yes

376

89.1%

No

46

10.9%

Eighty-six percent of the libraries regard the help they received in this area from their respective Library System to be "very helpful" (59 percent) or "helpful "(27 percent). Fewer than two percent of the libraries did not find the technology-related training, consulting or assistance that their Library System provided of help.

Table III.B.2

Helpfulness of Technology-related Training, Consulting or Assistance Staff Received from Respective library System Since 1998-99

Number of Libraries


(N=376)

Percent of Libraries

Very helpful

221

58.8%

Helpful

101

26.9%

Moderately helpful

45

12.0%

Of little help

4

1.1%

Not at all helpful

2

0.5%

No answer

2

0.5%

Mean*

1.59

 

* Mean was calculated based on a 5-point scale where "1" refers to "very helpful" and "5" refers to "not at all helpful."

Figure III.B.1

Figure III.B.1

Libraries appreciated many aspects of the technology-related training, consulting or assistance their Library System provided. Most commonly, libraries valued the method of training delivery and the qualifications and experience of the technician providing the training or assistance.

  • Training was hands-on (81 percent).
  • Technician's experience and knowledge (79 percent).
  • Training was tailored to the level of knowledge/skills of staff (66 percent).
  • Technician had experience in working with libraries (65 percent).
Table III.B.3

Library Staff Liked Best About Technology-related Training, Consulting or Assistance Library System Provided

Number of Libraries


(N=422)

Percent of Libraries

Technician's experience and knowledge

295

79.3%

Technician has experience in working with libraries

243

65.3%

Training was tailored to the level of knowledge/skills of staff

244

65.6%

Training was hands-on

301

80.9%

Technician provided training on-site

142

38.2%

Technician provided follow-up training where needed

95

25.5%

Materials were user friendly

228

61.3%

Technician has a 1-800 line for technical assistance

133

35.8%

Technician established a relationship of trust with the library staff

146

39.2%

Training was tailored to library needs

224

60.2%

Technician's communication abilities

201

54.0%

The technology-related training, consulting and assistance that Library Systems provided to their members has had a significant impact on the libraries' technology self-sufficiency. For example, before libraries received this training only eight percent of the libraries considered themselves technologically self-sufficient. As a result of the training, nearly five-fold as many libraries (36 percent) considered themselves technologically self-sufficient. The percent of libraries that considered themselves to have little or no self-sufficiency decreased from 36 percent to about four percent.

Table III.B.4

Extent to which Libraries Were Technologically Self Sufficient

Before Library System Provided Training

As a Result of Training Library System Provided

#

%

#

%

To a great extent

33

7.8%

154

36.5%

To a moderate extent

58

13.7%

161

38.2%

To some extent

137

32.5%

43

10.2%

To a minor extent

106

25.1%

13

3.1%

Not at all

48

11.4%

2

0.5%

No answer

40

9.5%

49

11.6%

Mean*

3.20

 

1.79

 

* Mean was based on a 5-point improvement scale where "1" referred to "to a great extent" and "5" referred to "not at all."

Figure III.B.2

Graph of the data in the table above.

Nearly 40 percent of the libraries reported that as a result of the training the Library Systems provided to them, they were able to use and maintain information resource technology "to a great extent." Only about six percent of the libraries responded in the negative and eight percent did not provide any information.

Table III.B.5

As a Result of Training Library System Provided, Library is Better Able to Use and Maintain Information Resource Technology

Number of Libraries


(N=422)

Percent of Libraries

To a great extent

163

38.6%

To a moderate extent

154

36.5%

To some extent

47

11.1%

To a minor extent

22

5.2%

Not at all

2

0.5%

No answer

34

8.1%

Mean*

1.83

 

* Mean was based on a 5-point improvement scale where "1" referred to "to a great extent" and "5" referred to "not at all."

Part Two, Section Three A | Part Two, Section Three C

Page last modified: March 2, 2011