PART II: SURVEY REPORT

In-Depth Evaluations

III. TECHNICAL ASSISTANCE NEGOTIATED GRANTS (TANG)

D. LEGAL SERVICE POPULATION

Survey data were combined with corresponding data from the Public Library Annual Report database and three groups of analyses were conducted based on the classification of libraries by size of the legal service population, libraries' operating expenditures, and primary area of service. The results of these analyses were consistent: libraries with small legal service populations, low operating expenditures, and that primarily served rural areas were greatly more dependent on the Library Systems TANG-related services and benefited to a greater extent from these services. This section of the report includes the analysis by legal service population. The analyses by operating expenditures and primary service area are included in Appendix D and E.

Eighty-six to 92 percent of the libraries indicated that they received technology-related training, consulting and assistance from their respective Library System since 1998-99. Most libraries, regardless of the size of their legal service population, received technology-related training. However, a larger percent of libraries with small and medium legal service populations than libraries with large legal service populations reported such assistance.

Table III.D.1

Staff Received Technology-related Training, Consulting or Assistance from Respective Library System Since 1998-99

Size of Legal Service Population*

Small


(N=243)

Medium


(N=129)

Large


(N=45)

#

%

#

%

#

%

Yes

218

89.7%

116

89.9%

37

82.2%

No

25

10.3%

13

10.1%

8

17.8%

* Small legal service populations refers to under 10,000; medium size refers to 10,000 to 49,999, and large legal service population include 50,000 or more.

Seventy-one to 88 percent of the libraries that received such assistance regarded it as "very helpful" or "helpful." However, size of the legal service population was associated with libraries' perception of helpfulness. A larger percent of libraries with small legal service populations than libraries with medium and libraries with large legal service populations regarded it as "very helpful." Libraries with large legal service populations regarded it as less helpful.

Table III.D.2

Helpfulness of Technology-related Training, Consulting or Assistance Staff Received from Respective Library System Since 1998-99*

Size of Legal Service Population*

Small


(N=214)

Medium


(N=118)

Large


(N=28)

#

%

#

%

#

%

Very helpful

138

64.5%

68

57.6%

13

34.2%

Helpful

50

23.4%

35

29.7%

14

36.8%

Moderately helpful

21

9.8%

13

11.0%

10

26.3%

Of little help

2

0.9%

2

1.7%

--

--

Not at all helpful

1

0.5%

--

--

1

2.6%

Unsure

2

0.9%

--

--

--

--

Mean**

1.48

 

1.57

 

2.00

 

* Chi-square=21.36, 10 d.f., p<.01870.


** Means were calculated on a 5-point scale where "1" refers to "very helpful" and "5" refers to "not at all helpful."

Figure III.D.1

Graph of the data in the table above.

A larger percent of libraries with small legal service populations than libraries with medium size and large legal service populations appreciated the technician's knowledge and experience, the training tailored to libraries' staff needs, the on-site training, and the availability of a 1-800 line for technical assistance. A larger percent of libraries with small and medium legal service populations than libraries with large legal service populations appreciated the hands-on training, the user-friendly materials, and the follow-up training that the technician provided.

Table III.D.3

Library Staff Liked Best About Technology-related Training, Consulting or Assistance Library System Provided

Size of Legal Service Population

Small


(N=214)

Medium


(N=117)

Large


(N=36)

#

%

#

%

#

%

Technician's experience and knowledge

182

85.0%

88

75.2%

22

61.1%

Technician has experience in working with libraries

148

69.2%

70

59.8%

22

61.1%

Training was tailored to the level of knowledge/skills of staff

149

69.6%

72

61.5%

19

52.8%

Training was hands-on

178

83.2%

96

82.1%

22

61.1%

Technician provided training on-site

92

43.0%

39

33.3%

10

27.8%

Technician provided follow-up training where needed

58

27.1%

30

25.6%

6

16.7%

Materials were user friendly

138

64.5%

76

65.0%

23

33.3%

Technician has a 1-800 line for technical assistance

93

43.5%

32

27.4%

7

19.4%

Technician established a relationship of trust with the library staff

92

43.0%

44

37.6%

8

22.2%

Training was tailored to library needs

140

65.4%

63

53.8%

17

47.2%

Technician's communication abilities

117

54.7%

69

59.0%

13

36.1%

The training that the Library Systems provided through TANG was invaluable to libraries regardless of the size of their legal service population. Prior to the TANG training, 32 percent of the libraries with large legal service populations, 10 percent of the libraries with medium legal service populations, and three percent of the libraries with small legal service populations were technologically self-sufficient "to a great extent." 12 percent of the libraries with large legal service populations, 36 percent of the libraries with medium legal service populations, and 49 percent of the libraries with small legal service populations were not technologically self-sufficient.

TANG has had a dramatic effect on all libraries. Its great impact, however, was on libraries with small and medium legal service populations, as shown in the series of tables below. As a result of the TANG training, 43 percent of the libraries with small legal service populations, 40 percent of the libraries with medium legal service populations, and 37 percent of the libraries with large legal service populations considered themselves technologically self-sufficient "to a large extent." The percent of libraries considering themselves not self-sufficient declined dramatically as well. Ten percent of the libraries with large legal service populations, one percent of the libraries with medium legal service populations, and four percent of the libraries with small legal service populations fell into that category.

Table III.D.4

Extent to Which Libraries Were Technologically Self Sufficient

Before Library System Provided Training

As a Result of Training Library System Provided

Size of Legal Service Population

Small

Medium

Large

Small

Medium

Large

To a great extent

3.2%

10.3%

31.7%

42.6%

40.2%

37.5%

To a moderate extent

11.4%

15.5%

34.1%

42.6%

47.3%

37.5%

To some extent

36.8%

37.9%

22.0%

10.6%

11.6%

15.0%

To a minor extent

32.7%

25.0%

12.2%

3.7%

--

10.0%

Not at all

15.9%

11.2%

--

0.5%

0.9%

--

Means*

3.47

3.11

2.15

1.78

1.74

1.97

* Means were calculated on a 5-point scale where "1" refers to "to a great extent" and "5" refers to "not at all."

Table III.D.5

Extent to Which Library Was Technologically Self-sufficient Before Library System Provided Training*

Size of Legal Service Population

Small


(N=220)

Medium


(N=116)

Large


(N=41)

#

%

#

%

#

%

To a great extent

7

3.2%

12

10.3%

13

31.7%

To a moderate extent

25

11.4%

18

15.5%

14

34.1%

To some extent

81

36.8%

44

37.9%

9

22.0%

To a minor extent

72

32.7%

29

25.0%

5

12.2%

Not at all

35

15.9%

13

11.2%

--

--

Mean**

3.47

 

3.11

 

2.15

 

* Chi-square=6`.05, 8 d.f., p<.00000.


** Means were calculated on a 5-point scale where "1" refers to "to a great extent" and "5" refers to "not at all."

Table III.D.6

Extent to Which Library Is Technologically Self-sufficient As a Result of Training Library System Provided

Size of Legal Service Population

Small


(N=216)

Medium


(N=112)

Large


(N=40)

#

%

#

%

#

%

To a great extent

92

42.6%

45

40.2%

15

37.5%

To a moderate extent

92

42.6%

53

47.3%

15

37.5%

To some extent

23

10.6%

13

11.6%

6

15.0%

To a minor extent

8

3.7%

--

--

4

10.0%

Not at all

1

0.5%

1

0.9%

--

--

Mean*

1.78

 

1.74

 

1.97

 

* Means were calculated on a 5-point scale where "1" refers to "to a great extent" and "5" refers to "not at all."

As a result of the TANG training, 43 percent of the libraries with small legal service populations, 44 percent of those with medium legal service populations, and 28 percent of the libraries with large legal service populations considered themselves able to use and maintain information resource technology "to a great extent." The percent of libraries still lacking this capability was relatively small: four percent of the libraries with small legal service populations, six percent of the libraries with medium legal service populations, and 20 percent of the libraries with large legal service populations.

Table III.D.7

As a Result of Training Library System Provided, Library is Able to Use and Maintain Information Resource Technology

Size of Legal Service Population

Small


(N=225)

Medium


(N=119)

Large


(N=39)

#

%

#

%

#

%

To a great extent

97

43.1%

52

43.7%

11

28.2%

To a moderate extent

93

41.3%

46

38.7%

14

35.9%

To some extent

27

12.0%

14

11.8%

6

15.4%

To a minor extent

8

3.6%

6

5.0%

7

17.9%

Not at all

--

--

1

0.8%

1

2.6%

Mean*

1.76

 

1.81

 

2.31

 

* Chi-square=19.72, 8 d.f., p<.01143.

Part Two, Section Three C | Part Two, Section Four

Page last modified: March 2, 2011