PART II: SURVEY REPORT

In-Depth Evaluations

V. SPECIAL PROJECTS GRANT - PATRON SURVEY

Patron Questionnaires in English and Spanish were sent to directors of Special Projects Grants in seven libraries that had Special Project Grants that were active in 2001. These libraries included:

  • The Arlington Public Library
  • The Azle Public Library
  • The Denton Public Library
  • Dr. Eugene Clark Library (Lockhart)
  • Harris County Public Library (Aldine and High Meadows Branches)
  • Harris County Public Library: Parker Williams Branch
  • McKinney Memorial Library

Survey questionnaires were completed in English or Spanish by 62 patrons representing the Special Projects Grants.

Patrons who received services funded through Special Projects Grants represented a wide range of ages. Five percent of the patrons that responded to the Patron Survey were between 19 and 25 years old and 14 percent were between 26 and 30 years old. Twenty-four percent were 31 to 40 years old and 29 percent were 41 to 50 years old. Eleven percent were 51 to 65 years old and 13 percent were 66 or older.

Table V.1

Age

Number


(N=62)

Percent

19 to 25

3

4.8%

26 to 30

9

14.5%

31 to 40

15

24.2%

41 to 50

18

29.0%

51 to 60

6

9.7%

61 to 65

1

1.6%

66 to 70

2

3.2%

Over 70

5

8.1%

Refuse to answer

3

4.8%

Patrons represented diverse ethnic groups. Thirty-one percent were White, 31 percent were Hispanic, 26 percent were Asian American, and six percent were African American.

Table V.2

Ethnic Background

Number (N=62)

Percent

White/Anglo

19

30.6%

Hispanic

19

30.6%

African American

4

6.4%

Asian American

16

25.8%

No answer

4

6.4%

More than one-half of the patrons were parents of pre-school or elementary school children and more than one-half were native English speakers. Nearly 30 percent were daycare providers and more than 20 percent were homebound.

Table V.3

Family

Number


(N=62)

Percent

Parent of pre-school or elementary school children

33

53.2%

Daycare provider

17

27.4%

Homebound

13

21.0%

Native English speaker

32

51.6%

Participants were involved in a wide range of programs, as shown in the table below. More than one-half were in reading programs; nearly one-quarter participated in English language programs or in bilingual programs. More than one-third were learning how to use the library for their children, and more than one-quarter learned how to help their child(ren) read. More than one-fifth learned how to use computers and the Internet. Sixteen percent learned job search skills.

Table V.4

Program From Which Patron Received Services

Number


(N=62)

Percent

Reading program

33

53.2%

English language program or bilingual program

15

24.2%

How to use computers

13

21.0%

How to use the internet

14

22.6%

How to use the library for patron

14

22.6%

How to use the library for children

22

35.5%

How to help child with reading

17

27.4%

How to find a good job

10

16.1%

Delivery of library services to patron's home

10

16.1%

Participants heard about the programs funded through the Special Projects Grants in a variety of ways, as shown in the table below. Most commonly, participants saw a program announcement in the library or heard about the program from a friend or relative.

Table V.5

Patron Heard About Program or Services

Number (N=62)

Percent

Got a letter from an agency

4

6.4%

Read about it in the newspaper

11

17.7%

Heard about it on the radio or television

8

12.9%

Saw an announcement in the library

24

38.7%

Heard about it from friend or relative

23

37.1%

Heard about it from daycare provider or teacher

8

12.9%

Received a phone call, mail-out, newsletter or direct communication from library

9

14.5%

Patron initiated contact with library

2

3.2%

Head Start program

1

1.6%

Participants were highly satisfied with the services they received. Ninety-seven percent stated that they were "very satisfied" or "satisfied."

Table V.6

Patron's Overall Satisfaction with Services

Number


(N=62)

Percent

Very satisfied

52

83.9%

Satisfied

8

12.9%

Somewhat satisfied

1

1.6%

Neither satisfied nor dissatisfied

--

--

Somewhat dissatisfied

--

--

Dissatisfied

--

--

Very dissatisfied

--

--

No answer

1

1.6%

Mean*

1.16

 

* Mean was calculated on a 7-point scale where "1" referred to "very satisfied" and "7" referred to "very dissatisfied."

Participants liked best the benefits to children the program provided, the organization and method of delivery of the program/services, and the materials the programs offered.

Participants recognized that the program benefited children.

  • Helped children with reading, their education
  • Helped children learn Vietnamese
  • Helped children to learn English
  • Children appreciated reading program and story time
  • Effectively facilitated parent involvement
  • Children enjoyed program

Participants also appreciated the organization and delivery of services:

  • Well-organized, well-paced program activities
  • The experience and excellence of the instructor
  • The unique/ innovative methods used
  • Easy to use and efficient program
  • Valuable new materials and ideas for use with children provided
  • Library services provided on-site
  • Otherwise inaccessible services provided

Program materials were also recognized:

  • Program materials and services were free of charge
  • The library extended the time for keeping materials checked-out
  • A variety of materials was provided

A small number of the patrons identified several issues that they did not like.

  • Program activities were too brief, not held frequently enough
  • Children of all ages were mixed in one class
  • Program activities were limited to one location
  • Parking at activities was limited
  • Program did not offer enough about using computers

Participants reported that the programs affected them in many ways. Most typically, as a result of the program,

  • Participants read more with their child(ren) (45 percent).
  • Participants used the library more frequently (37 percent).
  • Participants became more knowledgeable about services available from the library (35 percent).
  • One-fifth of the participants also learned or improved their computer and Internet access skills.
  • Ten to 14 percent of the participants improved their reading and their English skills.
  • Six to 14 percent improved their job search skills and either found a job or got a better job.
Table V.7

Ways in Which Program Was Helpful

Number


(N=62)

Percent

Patron can read better

9

14.5%

Patron can understand English better

6

9.7%

Patron learned how to use a computer or improved computer skills

14

22.6%

Patron learned how to use the Internet

12

19.3%

Patron learned how to look for a job

9

14.5%

Patron checks out books and other materials from the library

23

37.1%

Patron knows more about available library services

22

35.5%

Patron reads more with his/her child(ren)

28

45.2%

Patron got a job or a better job

4

6.4%

Part Two, Section Four | Part Two, Appendix A

Page last modified: March 2, 2011