PART III: CASE STUDY REPORT

APPENDIX A: INTERVIEW GUIDES

TEXAS LIBRARY SYSTEM COORDINATOR INTERVIEW GUIDE

  1. Can you please describe (profile) your member libraries and service population. That is, how many members libraries do you have, how many are non-members, do you primarily serve an urban, suburban or rural population, how large is your service population?
  2. Can you please describe your role as the Systems Coordinator.
    1. 2.1 How long have you been the Systems Coordinator?
  3. Do you conduct a periodic needs assessment of member libraries?
    1. 3.1 Describe the process you use.
  4. How did you decide which services to provide to member libraries under the Systems Grant?
    1. 4.1 Do you involve member libraries in deciding which services to provide under this Grant?
    2. 4.2 Who else do you involve?
  5. What services has your Library System provided to member libraries under the Systems Grant?
    1. 5.1 Describe each service.
    2. 5.2 Which of these do you consider the major services?
    3. 5.3 Which of these do you consider your best service(s)?
    4. 5.3.1 Explain why you consider this service (these services) your best.
  6. (Did you experience/Have you experienced) any difficulties or barriers in providing these services?
    1. 6.1 Please describe the difficulties or barriers.
    2. 6.2 What effect did these have on the services you provided?
    3. 6.3 How did you address these difficulties/barriers?
  7. Who do you see as your customers?
    1. 7.1 Rank the following in order of priority: TSLAC, libraries, library staff, library users, library directors, the system advisory council, general public, others: _________
  8. How, do you think, your libraries rank this Library System in the following areas:
    1. 8.1 Meeting the needs of small libraries?
    2. 8.2 Meeting the needs of medium libraries?
    3. 8.3 Meeting the needs of large libraries?
    4. 8.4 Meeting the unique needs of individual libraries?
    5. 8.5 Developing effective and efficient services?
  9. Have the services you have provided under the Systems Grant changed since 1997-98?
    1. 9.1 How have the services changed? Give some examples.
    2. 9.2 Why have the services changed?
    3. 9.3 Do you plan to change the services under the Systems Grant in 2002-03?
    4. 9.3.1 How?
  10. What do you see as your greatest need(s) in 2001-02, 2002-03, in the next three to five years?
    1. 10.1 Why do you consider this/these your greatest need(s)?
  1. What do you see the greatest need(s) of your member libraries in 2001-02, 2002- 03, in the next three to five years?
    1. 11.1 How do you plan to help member libraries address (this need/these needs)?
  2. What do you see the greatest need(s) of non-member libraries in 2001-02, 2002- 03, in the next three to five years?
    1. 12.1 Do you plan to help non-member libraries address (this need/these needs)?
  3. Please describe the major benefits that you (Library System) derived from the Systems Grant.
  4. Please describe the major benefits that your member libraries derived from the services you provided to them through the Systems Grants.
    1. 14.1 Give some examples
  5. What impact have the Systems Grants funds had on your Library System?
    1. 15.1 Give examples.
  6. What impact have the Systems Grants funds had on your member libraries?
    1. 16.1 Give examples.
  7. What impact have the Systems Grants funds had on your non-member libraries?
    1. 17.1 Give examples.
  8. Of all these impacts that you mentioned, which do you consider the most important?
    1. 18.1 Why?
  9. How do you serve special populations such as older adults, ESL/LEP, people with disabilities, home-bound, residents of rural areas, inner-city residents?
  10. Does your Library System have a long-range plan?
    1. 20.1 If yes:
      1. 20.1.1 Can you provide us with a copy of your long-range plan.
      2. 20.1.2 What are the major benefits and drawbacks of having this plan?
      3. 20.1.3 How often do you and your library look at the plan to see how your services fit into the plan?
      4. 20.1.4 When was the last time you did so?
    2. 20.2 If no:
      1. 20.2.1 What are some of the reasons why you have not developed a long- range plan?
  11. What are the major trends that have affected libraries in the last five years?
  12. What are the major trends that will affect libraries in the next five years? Longer term?
    1. 22.1 How do you plan to incorporate these into your services?
  13. What suggestions or recommendations would you like to make to TSLAC (LSTA) about the Systems Grants.

TANG STAFF MEMBER INTERVIEW GUIDE

  1. How long have you worked in this Library System?
  2. What are your roles and responsibilities?
  3. How did you decide which services to provide to member libraries?
    1. 3.1 Did you ask member libraries for input into the types of services they need?
    2. 3.2 What were the major needs they have identified?
    3. 3.3 Do you have a plan of service? Can we get a copy please?
  4. Profile the member libraries in terms of their state of technology.
  1. Profile member libraries in terms of their technology self-sufficiency.
  2. What are member libraries' greatest technology needs?
    1. 6.1 How do you plan to address (this need/these needs)?
  3. What services do you provide to member libraries under TANG funding?
    1. 7.1 Describe each and give examples.
    2. 7.2 How frequently do you provide (this service/these services)?
    3. 7.3 Where do you provide them: on-site, central location, from Library System, online?
  4. How helpful have these services been to member libraries?
    1. 8.1 Give examples of how these services helped member libraries.
  5. Did you experience any difficulties in serving member libraries?
    1. 9.1 Describe the difficulties you have experienced.
    2. 9.2 What have you done (plan to do) to address these difficulties?
    3. 9.3 How effective have you been in addressing these difficulties?
  6. How have the services you provided helped member libraries?
    1. 10.1 Give examples.
    2. 10.2 What services have been most helpful?
    3. 10.2.1 Why do you consider these most helpful?
  7. What benefits have member libraries derived from the services you provided?
    1. 11.1 Give examples.
  8. If you compare libraries' technology self-sufficiency before you started provided these services to their self-sufficiency today, what percent of the member libraries are more self-sufficient?
    1. 12.1 How do these libraries demonstrate that they are more self-sufficient?
  9. What percent of the libraries have very little self-sufficiency?
    1. 13.1 Why is that?
    2. 13.2 Are you providing them with different services?
  10. What do member libraries need that you are not providing at present?
    1. 14.1 Why not?
  11. What do you see as your greatest accomplishment in working with member libraries?
  12. Which is your "most important" service?
  13. Anything else you want to tell me?

MEMBER LIBRARY INTERVIEW GUIDE

  1. Please describe briefly your service area, population size, and any particular characteristics of your service area.
  2. Describe briefly your technology status (automated catalog, automated circulation system, Internet access for staff and patrons, online databases).
  3. Describe your collaboration efforts with other libraries.
    1. 3.1 With what other types of libraries do you collaborate?
    2. 3.2 Do you collaborate with other (non-library) organizations?
    3. 3.3.1 Describe your collaboration with these organization(s).
  4. Do you have a long-range plan?
    1. 4.1 What are the major issues you address in your long-range plan?
    2. 4.2 What trends do you foresee?
    3. 4.3 How do you expect to address these trends?
    4. 4.4 What effect(s) will these trends have on your library operations?
    5. 4.5 What type of assistance or services will you need from your Library System in light of these trends?
  5. Describe your relationship with your Library System.
  1. Does your Library System ask you about your needs for services and funds?
  2. Describe the needs assessment process the Library System uses.
  3. How frequently does the Library System conduct such a needs assessment?
  4. What services have you received in the past four years (since 1997-98) from your Library System?
    1. 9.1 Describe each service and how helpful it was for you.
    2. 9.2 Give some examples of how particular services helped you.
  5. Did you experience any difficulties in getting these services from your Library System?
    1. 10.1 What difficulties did you experience?
    2. 10.2 How did you address these difficulties?
  6. How satisfied have you been with these services?
    1. 11.1 Give examples of why you have been satisfied.
    2. 11.2 Give examples of why you have not been satisfied.
  7. What impact did these services have on:
    1. 12.1 Your operations
    2. 12.2 Management/Administration
    3. 12.3 Staff skills and knowledge
    4. 12.4 The services you can provide to your patrons/users
    5. 12.5 Your ability to provide service to populations which you did not serve before?
      1. 12.5.1 To which previously unserved populations did you provide services?
        1. 12.5.1.1. What services did you provide to them?
    6. 12.6 Your level of technology (technology resources).
    7. 12.7 Your technology self-sufficiency.
  8. How self-sufficient do you consider yourself in managing and using technology at the present?
    1. 13.1 What is your current greatest need in the technology area?
  9. What do you consider to be your great unmet needs (exclusive of technology) at the present?
  10. What are the major benefits that you have received from being a member of your Library System?
    1. 15.1 Give some examples of how these benefits helped you.
  11. Who do you see as your customers?
    1. 16.1 Rank the following in order of priority: TSLAC, libraries, library staff, library users, library directors, the system advisory council, general public, others: _________
  12. How would you rate your Library System in the following areas:
    1. 17.1 Meeting the needs of small libraries?
    2. 17.2 Meeting the needs of medium libraries?
    3. 17.3 Meeting the needs of large libraries?
    4. 17.4 Meeting the unique needs of individual libraries?
    5. 17.5 Developing effective and efficient services?
  13. Any other comments or information you want to share with us.

LIBRARY - SPECIAL PROJECTS INTERVIEW GUIDE

  1. Please describe briefly your service area, population size, and any particular characteristics of your service area.
  2. Describe briefly your technology status (automated catalog, automated circulation system, Internet access for staff and patrons, online databases).
  3. Describe the Special Projects Grant you received from TSLAC (LSTA).
    1. 3.1 Why did you apply for this grant; how did you identify the need?
    2. 3.2 Did your Library System help you apply for the grant?
    3. 3.3 Did you receive any assistance from the TSLAC?
    4. 3.4 What did you hope to accomplish with this Grant?
  4. What services did you provide under this grant?
  5. How many people did you serve? (duplicated/unduplicated)
  6. How frequently did you provide these services?
  7. How satisfied have these people been with your services?
  8. How did these services benefit these people?
    1. 8.1 Give examples.
  9. What effect did these services have on these people?
    1. 9.1 Give some examples.
  10. What effect did these services have on the community?
    1. 10.1 Give some examples.
  11. What effect did these services have on your library?
    1. 11.1 Give some examples.
  12. Have you continued to provide these services after the grant ended?
    1. 12.1 If not, why?
    2. 12.2 If yes, describe the services you provide.
  13. Looking back at the Special Projects Grant, how can you describe the "legacy" of this grant to:
    1. 13.1 The library?
    2. 13.2 The population served?
    3. 13.3 The community?
    4. 13.4 Other libraries?
    5. 13.5 Library System?
  14. What suggestions or recommendations would you like to give to TSLAC about the Special Projects Grant Program?

SPECIAL PROJECTS PATRON INTERVIEW GUIDE

  1. You participated in a program that the library has developed under a Special Projects Grant it received from the Texas State Library and Archives Commission.
  2. Tell me a little about yourself.
  3. Can you tell me about the program in which you participated.
    1. 3.1 How did you hear about this program?
    2. 3.2 Who invited you to participate in the program?
    3. 3.3 Why were you interested in the program?
    4. 3.4 What did you expect from the program?
    5. 3.5 What did actually happen in the program?
    6. 3.6 How long did you participate in the program?
    7. 3.7 In what ways was this program helpful to you?
      1. 3.7.1 In what ways was it helpful to members of your family?
    8. 3.8 Were you satisfied with the program?
    9. 3.9 What did you like best about this program?
      1. 3.9.1 Why did you like this the best?
    10. 3.10 What didn't you like about the program?
      1. 3.10.1 Why did you not like it?
  4. Did you tell your friends about the program?
    1. 4.1 What did you tell them?
  5. Before you took part in this program, how often did you come to the library?
    1. 5.1 How often do you come to the library now?
  6. Anything else you want to tell me?

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Page last modified: March 2, 2011