Previous Employees of the Quarter
Texas State Library and Archives Commission Employees of the Quarter are nominated by their TSLAC colleagues and are selected by the TSLAC Employee Recognition Committee. Employees of the Quarter are presented with a Certificate of Merit and eight hours administrative leave at the TSLAC Quarterly Awards Ceremony.
Robin Vilches and Angela Ossar
Our Employees of the Quarter for the 3rd Quarter of Fiscal Year 2014
Robin Vilches, welcome desk receptionist, Archives and Information Services. Walking into the lobby of the Zavala Building, the first person you encounter is Robin Vilches, welcome deskreceptionist. Robin greets all with a smile and a welcoming attitude giving visitors an instant positive experience in the building. Watching Robin work the desk, it is quite likely that most people think there is nothing to her job because she is always smiling and pleasant, and yet the reality is far from that.
Part of Robin’s expertise is that she is an excellent listener and communicator and can usually determine a customer’s needs from a fragment of information. Robin has to adhere to agency policies while helping customers whose demands may not be in line with policies. Robin is the master diplomat, ever calm, pleasant and professional even when faced with an occasional difficult customer.
When large groups are scheduled to come into the building, Robin is always two steps ahead of their visits, preparing sign in sheets and badges so that check-in is completed smoothly.
In addition to Welcome Desk duties, Robin performs a variety of departmental projects and even with the highest volume of work, her tasks are accomplished timely and accurately. Robin is appreciated by all divisions who frequently seek her out for help, especially for any after-hours events. She is always willing to volunteer and her calm presence and expertise are always appreciated.
While many visitors comment on Robin’s New York accent, everyone agrees she is Texas friendly.
Angela Ossar, government information analyst, State and Local Records Management. Angela was nominated for her dedication, drive and leadership in many areas of SLRM’s work in records management and training.
Angela is one powerhouse of productivity when it comes to the division’s training program, taking a leadership role in redesigning and improving SLRM’s online training system by streamlining course elements and adding resources to aid in usability. She has led the webinar team to create new content including two webinars she developed on digital preservation. She also helped develop a basic “Retention 101” webinar series and continues to work on an electronic records management workshop. Angela never stops thinking of ways to improve training for the division.
Angela also keeps the Texas Record, the SLRM blog, up to date with interesting articles and implemented a post-conference/workshop recap feature to share information after workshops and conferences. This has been beneficial to governmental entities that can’t afford to travel to these trainings. She also leads the University Records Retention Schedule project including maintaining thorough documentation of the committee’s work.
Recently, Angela has become an important member of the team working with the Governor’s Office on the transfer of Gov. Perry’s records to the Archives. While Angela is known for organizational techniques like color coding and checklists and the sounds of fingers furiously pounding a keyboard, she mostly is known, respected and admired for her dedication to records management rules and her efforts to aid that understanding in others in the field.