Previous Employees of the Quarter
Texas State Library and Archives Commission Employees of the Quarter are nominated by their TSLAC colleagues and are selected by the TSLAC Employee Recognition Committee. Employees of the Quarter are presented with a Certificate of Merit and eight hours administrative leave at the TSLAC Quarterly Awards Ceremony.
Shannon Delaware and Chris Jowaises
Our Employees of the Quarter for the First Quarter of Fiscal Year 2010SHANNON DELAWARE – Dedicated, professional and kind are some of the adjectives colleagues use to describe Shannon Delaware, a Reader Consultant I in the Talking Book Program’s Readers Services section. Shannon was nominated for the Employee of the Quarter recognition by Talking Book Program Director, Ava Smith, who says that Shannon exemplifies the words “Customer Service.”
Shannon has a great rapport with her TBP patrons, masters tasks quickly and is always ready to take on more responsibilities, Ava said. Not only is Shannon the sort of person you want working for you, but the type you want when workloads in other areas could use some help. When the call has gone out for assistance at Circulation, Shannon has answered it. She has also assisted the Collections department in creating a bibliography of large print books and other projects and the Office Services staff with mass mailings.
When the call comes from outside the division to help with agency-wide efforts such as special events or working on the Welcome Desk, Shannon is a “first responder.” In addition to serving as TBP’s representative on the TSLAC Christmas families fundraising effort, Shannon regularly volunteered to staff the Welcome Desk in the Lorenzo de Zavala State Archives and Library Building before a permanent person was hired for that position. In December 2009, she responded again when the call went out for assistance with the ceremony dedicating the de Zavala building as a Literary Landmark.
Shannon is no different outside the agency as well, volunteering in her spare time at local libraries to assist with story time and other activities. Congratulations, Shannon!
CHRIS JOWAISAS – Chris Jowaisas, Library Systems Grant Coordinator in the Library Development Division, has had many accomplishments in the three years of his employment at the Texas State Library and Archives Commission and as a result was named Employee of the Quarter for the first quarter of FY 2010. One of his most outstanding contributions recently was the planning and implementation of the Bill and Melinda Gates Foundation’s Opportunity Online Broadband Summits in San Antonio. This was a very high profile event for the agency and a tremendous effort to plan and execute in addition to Chris’ regular duties. One of Chris’ colleagues referred to Chris’s role at the Summits as “The Man Behind the Curtain.” He conceived the majority of the content, put panelists together and ensured that everything went smoothly. Much of the success of this major state-wide event can be contributed to Chris’ contributions.
One of the reasons for Chris’ overall success, is his ability to communicate and to build relationships. He has worked effectively for change in our Library Systems programs and communicates well to librarians in system meetings. He has served on two national level technology-related advisory groups and represented the agency at an additional technology advisory group. He has spearheaded technology-related improvements in the Library Development Division (and also benefiting other divisions) including a new CE registration/reporting system, use of social networking tools and improvements to the agency’s Grant Management System. He has been instrumental in getting LD’s blog working and adding all the bells and whistles to it to bring it up to speed. The blog has been a successful tool in communicating with libraries.
In addition to being the “go-to guy” for all things techie and a lot of other areas as well, it is pretty much agreed that Chris is one of the most pleasant, interesting and fun people to work with. As a colleague stated, “One feels proud to work alongside someone who is so talented, skilled and intelligent in the library world; one feels confident that the work he performs will be excellent; and one feels grateful that he is there to be a generous, supportive, reliable and easygoing presence.”