Previous Employees of the Quarter
Texas State Library and Archives Commission Employees of the Quarter are nominated by their TSLAC colleagues and are selected by the TSLAC Employee Recognition Committee. Employees of the Quarter are presented with a Certificate of Merit and eight hours administrative leave at the TSLAC Quarterly Awards Ceremony.
Michael Rogers and Sue Bennett
Our Employees of the Quarter for the Third Quarter of Fiscal Year 2009MICHAEL ROGERS – Michael Rogers began began working with the Talking Book Program Circulation a short time was promoted to the TBP call center where he is now considered a valued member of the Reader Consultant II team.
Respected and liked by his peers,supervisors, and library patrons alike,Michael is a model consultant with excellent communication skills and a friendly, sincere tone with patrons. And he has near perfect attendance!
Many Reader Consultants, whether new or somewhat seasoned, look to Michael for answers to questions and procedures. New Reader Consultants are encouraged to observe andquestion Michael while he handles new patrons so they can learn notjust “what” but “how” to handle certain situations.
On a daily basis, Michael employs his excellent communication skills, both written and spoken, to introduce new patrons to our service and answer questions from patrons and non-patrons alike via e-mail. His patient, easy-going manner serves him well when he is communicating with patrons who may have difficulty hearing.
Diana Rivera, TBP Office Coordinator, said that she often hears his very soothing and understanding voice as he patiently explains the TBP services to new patrons.
Michael is also admired for his a spirit of volunteerism. Whenever the Circulation Department needs help clearing backlogs or Reader Services has a mass mailing project, Michael steps up to the plate and helps out.
Thank you, Michael!
SUE BENNETT - Sue’s job is as big as the State of Texas. As TexNet Coordinator, Sue works with library staff at 700 Texas libraries statewide to coordinate interlibrary loan activities.
She also manages a $2.5 million annual budget that includes negotiating and monitoring budgets of the state’s nine TexNet Centers and negotiating and monitoring contracts for interlibrary loan and courier delivery services PLUS managing an incentive program for academic libraries to loan to public libraries.
Oh, and every 18 months she coordinates all aspects of the TexShare Interlibrary Loan Workshop. That would include workshop location, lodging, obtaining speakers, refreshments and lunch, AV logistics, registration and staying within the workshop budget. Under her management, the most recent workshop broke several ILL workshop records.
Beverley Shirley, Library Resource Sharing director, says that since Sue took on this position in March 2004, she has assured delivery of over 2,650,000 items (books, audio, and/or video materials) from libraries that get them to the Texans who need them. Sue’s accomplishments include working patiently and diligently to iron out problems associated with ILLiad software after Data Center Consolidation, and spearheading the move from a paper-based systemto an automated grant management system.
All of her colleagues admire her work and professionalism plus she gets along with anyone, according to a colleague.