Beyond 2000: Books, Bytes, and Beginnings


Appendix F


Survey of Organizational Excellence Results

Survey of Organizational Excellence - FY 2000

Comparison of Constructs

Number Construct Name TSL Score Rank Agency size (FTE3) Rank Mid-sized agencies Rank Mission 1/10 Rank All agencies Rank TSL in '98 Rank TSL in '96 Rank
13

Strategic Orientation

407

1

391

1

382

1

401

1

392

1

399

1

393

1

14

Quality

377

2

361

3

352

3

372

3

360

4

369

3

359

3

17

External Communication

374

3

360

4

351

4

372

2

362

3

371

2

350

4

8

Benefits

369

4

366

2

361

2

359

5

366

2

368

4

362

2

7

Adequacy of Physical Environment

362

5

355

5

344

5

362

4

358

5

345

6

327

6

11

Goal Oriented

347

6

333

8

321

9

343

8

338

7

351

5

338

5

19

Burnout

338

7

320

10

309

12

333

11

325

10

328

10

309

9

3

Team Effectiveness

333

8

312

14

302

14

327

12

319

14

339

7

312

8

9

Employment Development

331

9

331

9

322

8

333

10

331

9

312

14

283

17

15

Internal Communication

331

10

308

16

300

15

325

14

316

16

328

8

300

11

18

Time & Stress Management

330

11

341

6

337

6

345

7

336

8

328

9

314

7

5

Diversity

329

12

318

12

311

10

323

16

322

13

325

11

302

10

12

Holographic (Consistency)

323

13

310

15

300

16

325

15

317

15

320

12

298

12

4

Job Satisfaction

322

14

337

7

330

7

348

6

338

6

312

15

293

14

16

Availability of Information

319

15

316

13

309

11

333

9

323

11

313

13

298

13

10

Change Oriented

313

16

319

11

307

13

327

13

323

12

307

16

292

15

20

Empowerment

305

17

297

18

286

19

312

17

304

17

301

17

284

16

2

Fairness

294

18

291

19

288

18

299

18

289

20

285

18

267

18

1

Supervisor Effectiveness

290

19

288

20

278

20

294

19

293

19

283

19

262

19

6

Fair Pay

278

20

305

17

294

17

291

20

302

18

277

20

258

20

After receiving the results of the FY 2000 Survey of Organizational Excellence, the management of the agency appointed a task force of staff, with representatives from each division, to discuss the findings, gather more detailed information from staff, and prepare a report identifying the problems, options, solutions, and suggestions. Management will use the report to address employee concerns. For further information, see the discussion in Chapter Nine.

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Agency Strategic Plan Table of Contents


Appendix G: Information Resources Strategic Plan

Page last modified: July 1, 2011