Beyond 2000: Books, Bytes, and Beginnings


Appendix G


Information Resources Strategic Plan

Goals, Objectives, and Strategies

Item

Description

IR Goal

The Texas State Library and Archives Commission will deliver improved access to library services and efficient management of state and local records through the efficient use of information resources technologies.

The agency IR goal supports the stated goals of the agency to (1) improve the availability of library and information services; (2) improve information services by answering reference questions; and (3) provide cost-effective management of state and local records.

The agency's goals, including the IR goals, support the statewide IR goals. The state goal to deliver seamless integrated government services to citizens through coordinated statewide information resources is addressed through the library's efforts to identify and implement strategies that facilitate the public's access to information.

Another state goal is to enhance the performance of agencies' mandates, missions, and core competencies through appropriate application of information resources. The Library and Archives Commission addresses this goal through these same strategies, as well as through the agency's coordination with other organizations on IR projects and its internal efforts at improving its information resources and skills sets.

The state goal to ensure the privacy, security, and historical integrity of the information and information resources entrusted to government by the people of Texas is addressed through the agency's efforts to establish an efficient program for electronic imaging of historical documents, management of state and local records, and its internal efforts to ensure the security of its information resources.

Finally, the state goal to have government acquisition, use, and management of information resources be driven by customer needs is addressed through all of the strategies implemented by the library to provide access to information to the public and to the libraries of Texas.

Through careful short-term and long-term planning, the agency will apply information technologies to address the needs of its customers and manage its resources efficiently.

IR Objective 01

The Library and Archives Commission will implement technologies and standards to ensure the availability of its information resources and materials to the public.

IR Strategy 01.01

This agency will adopt and use standards to ensure the development of consistent and efficient user interfaces for accessing the information services and materials made available by the agency.

IR Strategy 01.02

The Library and Archives Commission will plan for, acquire, install, and maintain equipment to provide adequate access to the information services and materials made available by the agency.

IR Strategy 01.03

The agency will develop and submit comprehensive and coordinated plans and reports as required by the state leadership to promote effective targeting of resources to meet customer needs.

IR Strategy 01.04

The agency will complete the conversion of the application used by the Talking Book Program to the latest version of the development language, to the new operating system and more efficient hardware.

IR Objective 02

The Library and Archives Commission will implement technologies and standards to ensure efficient management of state and local records.

IR Strategy 02.01

The agency will complete the conversion of the application used by the State and Local Records Management Division to the new operating system.

IR Strategy 02.02

The agency will improve the infrastructure used by the State and Local Records Management Division to improve operating efficiency of the automated system.

IR Objective 03

The Library and Archives Commission will implement technologies and standards to ensure the security of its information resources.

IR Strategy 03.01

The agency will plan for, acquire, install, and maintain appropriate equipment upgrades to ensure adequate security of information resources.

IR Strategy 03.02

The agency will develop, distribute, and promote security awareness standards and materials to ensure technical staff and user awareness and compliance with security policies.

IR Objective 04

The Library and Archives Commission will implement technologies and standards to ensure that the skills of its technical staff are adequate to support the mission of the agency.

IR Strategy 04.01

The agency will develop and implement individual training plans for technical staff in support of the agency's information resources priorities to ensure adequate technical support.

 

Information Resources Policies and Practices

Category

Brief Summary/Overview

IR Priorities

The Texas State Library and Archives Commission relies on its management team to develop IR strategies. Agency division directors, including the director of the Information Resources Technologies (IRT) Division, present proposed IR strategies and related projects to the director and librarian. With this input from the division directors, the director and librarian or the assistant state librarian identifies the priorities for funding, purchasing, and development.

The management team, including the director and librarian, assistant state librarian, and the division directors, is kept informed of the progress in addressing specific IR priorities. These priorities are reviewed during the regular management team meetings and revised as needed.

IR Planning Methodology

The director of IRT, as the agency's IRM, and the other division directors, participate in the development of the agency's strategic plan. The directors also provide input to the director and librarian and the assistant state librarian on the agency's IR strategic direction, which is consistent with agency goals and objectives. The IRM prepares a draft of the IR plan for review by management and finalizes the plan to reflect the additional guidance by management.

Biennial Operating Plans and amendments require the coordinated efforts of the IRM, IRT staff, and the division directors involved in the various IR projects of the agency.

All IR-related acquisitions require review and approval from the IRT division. System replacements and upgrades are also coordinated efforts between the user divisions and the IRT division.

Operating System

The agency has adopted the Linux operating system to support networking operations and to replace various vendor-specific Unix operating systems. Linux and Windows NT provide network connectivity for all Windows desktops. The agency is migrating its Unix and Apple applications to Linux and Windows NT.

Development Methodology

To help minimize the start-up time in applications development and help ensure that an application will be delivered on time, while the specifications are still current, the agency has adopted the Spiral Model for systems development. While managing risks by allowing multiple decision points, the model is also able to deliver functionality to the user faster than more traditional models.

The process is a spiral of significant functional user levels in which the function of the current development cycle plus the next development cycle are simultaneously reviewed and evaluated to confirm that the direction still meets the needs of the users and should continue. The process uses smaller development units with more user involvement than traditional models and has been successfully used by the agency.

Software Audit and Management

The agency is currently conducting preliminary steps in its agency-wide software audit procedures. The IRT division is working with the Administrative Services Division to develop and test a model for the auditing of software inventory throughout the agency. Once developed and tested with the software holdings of the Administrative Services Division, this model will be used to audit the software holdings of each of the other divisions.

The IRM and IRT staff will participate in training offered by the Department of Information Resources (DIR) on performing software audits, managing software, and purchasing software and software licenses. The agency will conduct a biennial audit of software licenses and will report the audit results in the biennial operating plan as required.

Quality-Assurance Practices

The Library and Archives Commission is modifying its internal quality assurance program to reflect the guidelines recently made available by DIR.

The Spiral Model for systems development used by the agency provides a structure for the identification and management of risks based on project alternatives and constraints. The model also provides a structure for project planning including the various components of the project master plan.

IRT works with the other agency divisions and the assistant state librarian to formulate informal, but appropriate, cost/benefit analyses for projects. Costs and benefits are routinely described by the agency divisions as they develop plans for proposed projects which include a technology component.

The IRM participates in weekly management team meetings with other division directors, the assistant state librarian, and the director and librarian, where ongoing and upcoming projects and budgets are discussed. Agency leadership is kept aware of project status. Project effectiveness is measured informally against projections established at project initiation. Reports are submitted to all participant and customer groups after project implementation.

The agency will augment its current procedures with more formal processes by March 1, 2001.

E-Government

The agency divisions use the Internet to provide public access to online databases and state agency information, as well as library catalog services to participating state agency libraries. These programs already use electronic forms to collect information for use in providing these services to the agency's customers.

The agency expects to continue to utilize the Internet to promote its service programs. For example, agency divisions expect to develop electronic forms for training and conference registration, as well as for interlibrary loan requests, and magazine and other online materials order forms.

Formal plans have not yet been developed for converting some of these forms. Staff will convert some forms by the end of FY2000.

The agency will continue to use standards and guidelines published by DIR in its Web development efforts and its use of the Internet. Security practices are consistent with the agency's determination of the risk to the agency. The standards already in place at the agency include the use of firewall technology to separate the Web server from critical internal systems; restricted access to root directories containing Web documents; prohibiting unnecessary software on the Web server; and the critical review of access and error logs on the Web server.

In addition, the agency's privacy policy is easily accessible on the agency Web page and defines the uses of data collected. Procedures are also in place to limit the amount of data collected to that information which is actually needed to provide the service. All data is maintained according to the approved agency retention schedule. Agency management is kept informed of Web practices and participates in discussions and decisions on all aspects of the agency's Web presence.

Change Control

The Spiral Model for systems development used by the agency provides a structure for configuration management and change control. Configuration management is implemented for tasks in the following phases:

  • Requirements - to help prevent uncontrolled growth as well as to develop clear and specific goals
  • Architectural Design - to prevent a complicated design, as well as identify and control design standards
  • Implementation - to control adherence to standards
  • Integration and Developer Test - to control the test configuration
  • Acceptance Test - to control test configuration
  • Operations and Maintenance - to control training, support, and enhancements.

Change and version controls are implemented in the development process to provide a reasonable structure for the developers. For large projects, detailed logs of change requests and their resolution are maintained electronically with management approval required for processing. Control has also been critical during the Web development projects currently underway. Overall control is maintained for applications moved from development into a staging area for testing prior to being accepted into production.

Security

The Library and Archives Commission takes a standard approach to protecting information resources from external threats by filtering all traffic except for traffic that conforms to our policy and by monitoring suspicious activity and logging all incoming connection attempts. IRT staff also periodically review agency servers for vulnerabilities using hacker software.

Access to the computing facility is controlled by a keycode door lock. The code and passwords are changed periodically. Although electronic access to end-user applications is under the control of the user division responsible for that application, IRT provides security processes for use by that division.

The risk assessment and information resources security plan was completed in September 1997, following the guidelines provided by DIR. This plan will be reviewed and updated as appropriate during fiscal year 2001.

Geographic Information Systems (GIS)

The agency does not have nor expect to have applications that use GIS during the life of this plan.

Disaster Recovery/ Business Continuity Planning

The agency management team sets priorities for disaster recovery planning. Consideration is given to the priority functions of the agency, including the applications and online databases accessed by Texas libraries and citizens.

The agency has completed its disaster recovery plan and business continuity plan; however, these plans will be updated when the agency completes migration of its database applications to a standard environment and operating system. As part of this revision process, the agency will examine the opportunities available for recovery alternatives through the Austin or West Texas Disaster Recovery Operations centers. The agency expects to complete that review during FY2001.

Resource Use

The agency uses the local and TEX-AN telephone services maintained through the General Services Commission (GSC) at the Brazos Street location. The agency uses a purchased PBX for local service and the GSC's TEX-AN telephone services at the Shoal Creek location. For internal data services, the agency has two T-1 lines between the Shoal Creek and Brazos Street locations and an unshielded, twisted pair wiring plant installed at both locations to support internal network services. The T-1 lines have been transferred from Southwestern Bell to GSC since that agency now provides that service.

The FDDI plant called CapNet provides external data and network services. The CapNet capability is central to a number of the agency's activities, including the shared automated library applications that provide the using partners access to agency functions and the online public catalog. The Texas State Electronic Library also depends on CapNet to provide connectivity for its users. The records management application currently accepts storage documents via e-mail from state agencies over CapNet.

The agency expects to contract with the Telecommunications Infrastructure Fund Board to fund the Library of Texas Project in the 2000-2001 and 2002-2003 biennia. This interagency partnership will involve the TIF Board, the Texas State Library and Archives Commission, and academic and public libraries across the state. The four-year effort will provide library services including online databases, state government information, and a statewide library catalog to school children, parents, business owners, and others across Texas. This project will also include the development of a videoconference center at this agency to enable the delivery of high-quality interactive video and Web-based training programs. The agency will adhere to the standards for video conferencing as adopted in TAC 201.16.

Contract/Consultant

The agency contracts with consultants to augment its internal resources as appropriate. While most functions at the agency are routinely addressed using agency staff, on occasion, the agency needs external guidance for a specific task. This use is typically of short duration. In recent years, for example, the agency has used a consultant to assist with disaster recovery planning and the implementation of disaster recovery planning software. Another consultant was used in FY2000 to configure a network interface required by the new operating system.

The agency uses contracts to provide online databases, library catalog services, and a service to collect information offerings available at an URL. These are annual contracts with specific staff assigned to manage the contract, monitor/coordinate participation, and act to ensure the terms of the contract are met.

Information Sharing

One important function of the agency is to make information available to the citizens of Texas. Besides conventional methods, the agency provides information via its Web presence, through online databases, library catalog services, and through an ongoing effort to constantly improve and increase the information resources available and the methods for making those resources available to the public. The agency also makes available academic and public library statistics for use by librarians and the public.

Training and Continuing Education

In recent years, budget constraints, travel restrictions and increased workloads have hindered the implementation of comprehensive training programs for the IRT staff. The agency has initiated steps to improve productivity and increase the ability of IRT staff to meet future agency IR needs. These steps include the identification of appropriate operating systems and development environments to reduce the number of vendor dependent systems, as well as the number of development environments.

To ensure success in the streamlined processes, IRT is reviewing each existing staff position against anticipated future requirements and developing individual training plans for IRT staff. These plans will be used to track successful training completion and will be included in the staff's performance evaluation.

Data Center Operations

The agency maintains its Data Center Operations using its internal staff. Staff is responsible for the operation and maintenance of information resources critical to the successful completion of the agency's mission. During the life of this strategic plan, the agency will review other options, including the opportunities presented by the West Texas Disaster Recovery Operations Centers.

Agency Platforms and Systems

Category

Type

Operating System

Database Mgmt. System

Capacity/ Size/Count

Comments/Descriptive Information

MiniComputer


(Remote)

Motorola

Motorola Unix(AT&T V.3)

Unify

16G//1

Dedicated to a specific custom app - other being phased out

LAN Client Workstations

MAC

MACOS 7.5.x

FileMaker Pro

.5-2G//32

Being phased out

LAN Client Workstations

PC

Win95

MS Access/FoxPro

.5-6G//168

MS Access replacing FoxPro

LAN Client Workstations

PC

Win98

N/A

6GB//39

Replacement systems being phased in

LAN Servers

PC

NT40

N/A

40G//1

File/Print Services, Exchange Mail Services; Hardware being phased out

LAN Servers

Dell

NT40

MS Access

90GB//1

File/Print Services, Applications server

LAN Servers

PC

NT40

Legato/ Networker

9GB//1

NT Backup Server

LAN Servers

PC

SCO Unix

N/A

12//1

FTP/database authentication server; Hardware being phased out

LAN Servers

Compaq

SCO Unix

N/A

56//1

Web Server; Hardware being phased out

LAN Servers

Compaq

SCO Unix

Unify

22G//1

Dedicated to specific custom apps

LAN Servers

PC

SCO Unix

Unify

8G//1

Development server

LAN Servers

MAC

MACOS 7.5.x

FileMaker Pro

1-2G//3

Departmental File Servers, Mail Service;Being phased out

LAN Servers

VALinux

Linux 6.0

MySQL

40//2

Web Server, Web Development Server; Being phased in

LAN Servers

PC

NT40

N/A

8//2

Web Server, Web Development Server; Hardware being phased out

LAN Servers

VALinux

Linux 6.0

Unify

40//2

Application Server, Application Development Server; Being phased in

LAN Servers (central)

PC

NT40

N/A

8//2

NT network domain controllers

LAN Servers

Excel

Win95

N/A

14 CD//1

CD Towers - Prop LAN Service

LAN Servers

Compaq

NT40

N/A

32//1

MS Exchange Mail services

LAN Servers (central)

PC

Linux 5.2

N/A

6//2

DNS, mailservers, ftp; Hardware being phased out

LAN Servers (central)

Cobalt

Linux 6.0/ RISC

N/A

6//2

DNS, mailservers, ftp; Being phased in

LAN Servers

PC

Linux 6.0

Proprietary

8//1

Linux, UNIX Backup server being phased in

LAN Servers

PC

Linux 6.0

N/A

8//1

Remote Access Server

LAN Servers

SUN

Solaris 7.0

Oracle 8i

72//2

Web server, Application server; Being phased in

LAN Servers

MAC & Clones

MAC OS 7.5.x

Proprietary

42//7

Desktop Backup servers; Being phased out

LAN Servers

Sparc Clone

Solaris 2.5

N/A

2G//1

LAN Support

LAN Servers

IBM Risc 6000

AIX 4.1

Informix

16G//1

Proprietary System - Library Catalog

LAN Servers(Remote)

MAC

MACOS 7.5.x

FileMaker Pro

1-2G//1

Departmental File Servers, Mail Service being phased out

StandAlone Workstations

PC

Win95

N/A

//2

Donations

LAN Printers

HP/IBM

N/A

N/A

//18

Includes 3 Remote Printers

Router (central)

Cisco

Cisco 11.2

N/A

//1

Routes internal and external (internet) traffic

Hub (central)

Cabletron

Proprietary

N/A

112//1

UTP 10/100 switch

Hub (central)

Cabletron

N/A

N/A

336//1

UTP hub

Hub (remote)

Cabletron

N/A

N/A

108//1

UTP hub

Bridges (central)

Cabletron

N/A

N/A

//2

 

Bridges (remote)

Cabletron

N/A

N/A

//2

 

Remote Digital T1

GSC

N/A

N/A

//2

HB2128; Converted from SWB to GSC

Fibre

GSC

N/A

N/A

//1

Half-Duplex, 10 mbps/s

PRI

Time-Warner

N/A

N/A

23//1

Remote dial-in service

Remote Access

Ascend

N/A

N/A

//1

Remote Access Server

Remote Access

Annex

N/A

N/A

//1

Remote dial-in service; Being phased out

DTE/End User Equipment

GSC

N/A

N/A

//373

 

Terminal Servers

Lantronix/Bay Networks

N/A

N/A

112//7

Dumb-terminals, Handhelds, Modems; Selectively phasing out devices

Supported Protocols

TCP/IP, Localtalk, DLC

N/A

N/A

N/A

Localtalk being phased out. Doesn't include low-level protocols

Shared Network

 

General Services Commission

 

N/A

General Services Commission

 

Star Network Topology

drawing of agency Star Network Topology

Agency Databases

Application Name

Archives Tracking System

Application Type

Other, Client Server Usage tracking

Application Description

Assist Archives staff serve users and identify major interest areas by tracking the history of patron using the State Archives collections. Archives and Information Services staff are the primary uses.

Database System

Microsoft Access 97

Development Language

Microsoft Access 97

Sharing

Not shared outside agency

Future

Application will be scheduled for conversion to Access 2000 when the agency implements Windows 2000

 

 

Application Name

Talking Book Application "ACCESS"

Application Type

Other, Client Server Circulation system

Application Description

Assist Talking Book Program staff manage the multimedia collection of books and magazines for delivery to authorized patrons with visual and/or physical disabilities. The application allows the selection of specific items or the automated selection of a class or type of material from the collection for distribution to the patrons. Database also tracks history of patrons use of collection to reduce duplicate distribution from the collection. Talking Book Program staff are the primary users.

Database System

Unify 2000 DBMS

Development Language

Unify/ACCELL

Sharing

Not shared out side agency

Future

Current hardware is scheduled to be replaced in FY2000-2001 biennum.

 

 

Application Name

Records Storage Management "AUTO-REC"

Application Type

Document Management

Application Description

Assists staff with the management of the storage of records and collects the information to bill the agencies for stored materials. Application accepts establishment of record series information, request for storage, identifies and tracks the flow of records stored by state agencies. State and Local Records staff are the primary users.

Database System

Unify 2000 DBMS

Development Language

Unify/ACCELL

Sharing

Application is not shared out side agency. However, over 48 agencies use email to submit various requests for system actions.

Future

Current hardware is scheduled to be replaced in FY2000-2001 biennum.

 

 

Application Name

Uniform State Personnel System "USPS"

Application Type

Human Resources

Application Description

Comptroller provided application. The application functions as the personnel and payroll application for TSLAC employees. Human Resources staff are primary users.

Database System

Uniform state system, managed by Comptroller

Development Language

Uniform state system, managed by Comptroller

Sharing

Uniform state system, managed by Comptroller

Future

Uniform state system, managed by Comptroller

 

 

Application Name

Uniform State Accounting System "USAS"

Application Type

Client Server Financial System

Application Description

Comptroller provided application. The application functions as the accounting and fund management for TSLAC employees. Daily transaction information is down loaded to an MS Access database file for use by Accounting and division fund management staff. Accounting and division fund management staff are primary users.

Database System

Uniform state system, managed by Comptroller

Development Language

Uniform state system, managed by Comptroller

Sharing

Uniform state system, managed by Comptroller

Future

Uniform state system, managed by Comptroller

 

 

Application Name

Uniform State Resource Management System "USRMS"

Application Type

Other, Client Server Inventory Management system

Application Description

Comptroller provided application. The application functions as the inventory and resource management for TSLAC employees. Purchasing and division equipment management staff are primary users.

Database System

Uniform state system, managed by Comptroller

Development Language

Uniform state system, managed by Comptroller

Sharing

Uniform state system, managed by Comptroller

Future

Uniform state system, managed by Comptroller

 

 

Application Name

On-line Cataloging and Interlibrary Loan Services "OCLC" - SIRSI

Application Type

Web-enabled

Application Description

A not for profit library automation product from OCLC provides agency and partners with cataloging capabilities and automated update to the agency on-line cataolg. Primary users are key partner staff.

Database System

Database management system in use for this application

Development Language

Programming language(s) used in the application

Sharing

Application server operates at OCLC in Dublin, Ohio. TSLAC is a member of AMIGOS, the sole source provider of OCLC services in the southwestern United States. OCLC has over 26,000 participating libraries world wide.

Future

OCLC is testing improved access ranging from Internet to dedicated line access methods

 

 

Application Name

Public Library Statistics

Application Type

Web-enabled

Application Description

Documents historical data for public libraries in Texas. Collects this information for preparation of a report to the Department of Education (DOE). The Library Development staff and librarians are primary users.

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet

Future

Database is modified annually to collect data required by DOE. Scheduled to complete conversion to MySQL and move to agency web server in FY2000.

 

 

Application Name

Academic Library Statistics

Application Type

Web-enabled

Application Description

Documents historical data for academic libraries in Texas. Collects this information for preparation of a report to the Department of Education (DOE). The Library Development staff and librarians are primary users.

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet

Future

Database is modified annually to collect data required by DOE. Scheduled to complete conversion to MySQL and move to agency web server in FY2000.

 

 

Application Name

AdHoc Reporting System, AHRS

Application Type

Client Server Financial System

Application Description

Daily transaction data downloaded from USAS to Access db. Data is then available as report or spreadsheet to manage agency funds. Primary users are Accounting and agency managers.

Database System

Microsoft Access

Development Language

Microsoft Access

Sharing

Not shared outside agency

Future

Scheduled for conversion to Access 2000 when the agency implements Windows 2000

 

 

Application Name

Republic Claims

Application Type

Web-enabled

Application Description

Provides public access to the Texas Republic Claims data

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet

Future

Scheduled to complete conversion to MySQL and move to agency web server in FY00.

 

 

Application Name

Texas Maps

Application Type

Web-enabled

Application Description

Provides public access to the Texas Maps Collection data

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet

Future

Scheduled to complete conversion to MySQL and move to agency web server in FY00.

 

 

Application Name

Confederate Pensions

Application Type

Web-enabled

Application Description

Provides public access to the Confederate Pensions data

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet.

Future

Scheduled to complete conversion to MySQL and move to agency web server in FY00.

 

 

Application Name

Confederate Indigent Families

Application Type

Web-enabled

Application Description

Provides public access to archival Confederate Indigent Families (1863-1865) data

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet

Future

Scheduled to complete conversion to MySQL and move to agency web server in FY00.

 

 

Application Name

Service Records

Application Type

Web-enabled

Application Description

Provides public access to the Texas Adjutant General Service Records 1836-1935 data

Database System

MySQL

Development Language

PHP

Sharing

The data is made available over the Internet

Future

Scheduled to complete conversion to MySQL and move to agency web server in FY00.

 

 

Application Name

TINS-EFT

Application Type

Client Server Financial System

Application Description

Will allow agency accounting staff to submit electronic fund transfer data to the Comptroller of Public Accounts

Database System

Microsoft Access 97

Development Language

Microsoft Access 97

Sharing

The data will be made available to the Comptroller of Public Accounts as required

Future

Scheduled to complete development in FY2000




Interagency Data Needs

Increased sharing of data with other state agencies

The Texas State Library and Archives Commission coordinates with other state agencies and universities to promote effective strategies for sharing information. For example, the agency uses interagency agreements with the University of Texas at Austin to provide access to online databases. The library also participates in interagency efforts coordinated by the Department of Information Resources (DIR) to improve the infrastructure for information sharing across the state. During the life of this plan, the agency will continue its efforts of coordination and information sharing with other organizations.

Obstacles

Obstacles to the agency's increased data and information sharing efforts are economic and technological. The agency has been impacted by the same need to compete with private enterprise for technical staff, as have other state agencies. This has limited the agency's ability to remain fully staffed in IR positions.

Budget constraints and travel restrictions have also impaired the implementation of an aggressive training strategy for IR staff. The agency is taking steps to streamline its internal information resources and provide coordinated and effective training opportunities for its IR staff. Cross training of critical IR staff has also become a priority. These steps will position the agency to continue to take advantage of future opportunities for information sharing.

Needed Assistance

No statutory changes are required.

The Library and Archives Commission expects its cooperation with other agencies and organizations will continue, as well as the search for more efficient methods of information sharing.

The agency recognizes that to continue to complete its mission it must allocate increasing resources to technology-related areas. As staff workloads increase, the agency must apply more efficient technology. The agency's external clientele are increasing in number, and their level of technical and Internet sophistication is also increasing. Customers' expectations for expansion of services also continue to increase. Equipment and staff resources are needed to help address these changing and growing needs.

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Agency Strategic Plan Table of Contents

Page last modified: July 1, 2011