Beyond 2000: Books, Bytes, and Beginnings


Agency Goals, Objectives, Strategies, & Measures

Goal A | Goal B | Goal C | Goal D

A. Goal

To improve the availability and delivery of library and information services for all Texans.





[Government Code 441.001-.016, et. seq., 441.121-139; 441.101-.106, 441.111-.116; 441.201-.210; Human Resources Code 91.081-.084]

A.1 Objective

Increase the number of Texans served by public libraries with circulations of materials that meets or exceeds the national average per capita circulation to 15 percent by 2005.

Outcome Measures

1. Percent of population living within the service areas of public libraries with circulation of materials that meets or exceeds the national per capita average.

2. Statewide average of the number of library circulations per capita.

3. Percent of population living outside of the service areas of public libraries.

4. Dollar value of cost avoidance achieved by library resource sharing.

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A.1.1 Strategy

Share library resources among libraries statewide through interlibrary loan, electronic library services, state publications clearinghouse, and other projects.

Output Measures

1. Number of books and other materials made available/circulated by library resource sharing.

2. Number of persons provided project-sponsored services by shared resources.

3. Number of librarians and others trained or assisted to use shared resources.

Efficiency Measures

1. Number of days of average turnaround time for interlibrary loans.

2. Cost per book and other library material provided by shared resources.

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A.1.2 Strategy

Support the Texas Library System (TLS) by funding programs to improve regional groups of libraries, including purchasing materials and equipment, technical assistance and training, and other cooperative projects.

Output Measures

1. Number of books and other library materials provided to libraries by the Texas Library System.

2. Number of persons provided project-sponsored services by the Texas Library System.

3. Number of librarians trained or assisted by the Texas Library System.

Efficiency Measure

Cost per person served by system member libraries.

Explanatory Measure

Population eligible for system member library services.

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A.1.3 Strategy

Provide services and grants to aid in the development of local libraries, including direct grants, continuing education and consulting, Texas Reading Club and other services.

Output Measures

1. Number of books and other library materials provided to local libraries.

2. Number of persons provided local library project-sponsored services.

3. Number of local librarians trained or assisted.

Efficiency Measure

Cost per person provided local library project-sponsored services.

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A.1.4 Strategy

Enhance resource sharing among TexShare libraries by providing statewide licensing of databases, access to library collections, and assistance with document delivery.

Output Measures

1. Number of books and other materials made available/circulated by TexShare.

2. Number of persons provided project-sponsored services by TexShare.

3. Number of librarians and others trained or assisted to use TexShare.

Efficiency Measure

Cost per book and other library materials provided by TexShare.

A.2 Objective

Increase library use by Texans with disabilities to 10 percent of the eligible population by 2005.

Outcome Measure

Percent of eligible population registered for Talking Book Program services.

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A.2.1 Strategy

Provide direct library service by mail to Texas citizens with disabilities from a centralized collection of large-print, Braille, and recorded books.

Output Measures

1. Number of persons served.

2. Number of institutions served.

3. Number of volumes circulated.

Efficiency Measure

1. Cost per person/institution served.

2. Cost per volume circulated.

Explanatory Measure

Number of Texans eligible for Talking Book Program service.

B. Goal

To improve the availability and delivery of information services to state government and to persons seeking current and historical information from state government.

[Government Code 441.001, et. seq.; and Subtitle C, Title 6, Local Government Code]

B.1. Objective

Improve information services to state and local government offices, historical and family history researchers, and the public, by answering satisfactorily 95 percent of all reference questions received.

Outcome Measures

1. Percent of reference questions satisfactorily answered.

2. Percent of customers satisfied with agency services.

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B.1.1 Strategy

Provide ready access to information in government publications, records, and other sources.

Output Measures

1. Number of reference questions satisfactorily answered.

2. Number of record series evaluated for archival value.

Efficiency Measures

1. Cost to answer or refer a reference question.

2. Percent of reference questions completed on day received.

C. Goal

To provide for the cost effective management of all state and local government records.

[Subchapter L, Chapter 441, Government Code; and Subtitle C, Title 6, Local Government Code]

C.1 Objective

Achieve a 94 percent annual records retention compliance rate for state agencies, and a 75 percent annual records retention compliance rate for local government offices by 2005.

Outcome Measures

1. Percent of state agencies administering programs based on approved records schedules.

2. Percent of local government offices administering programs based on approved records schedules.

3. Dollar value of cost-avoidance achieved for state records storage/maintenance.

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C.1.1 Strategy

Provide records management training, consulting, and storage services to state agencies and local government officials.

Output Measures

1. Number of cubic feet stored/maintained.

2. Number of state and local government employees assisted or trained.

3. Total revenue from imaging services.

4. Total revenue from storage services.

Efficiency Measures

1. Imaging services production revenue per FTE.

2. Cost per cubic foot stored/maintained.

D. Goal

To implement a program to insure the meaningful and substantive inclusion of historically underutilized businesses in all areas of procurement.

[Government Code 2161.001 - .231]

D.1 Objective

Include historically underutilized businesses (HUBs) in at least


30 percent of all agency dollars spent for special trades services;


10 percent of all agency dollars spent for other services; and


33 percent of all agency dollars spent for commodities by FY2005.

Outcome Measure

Percent of total dollars spent with HUB vendors.

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D.1.1 Strategy

Develop and implement a plan to increase HUB vendor participation in all procurement areas.

Output Measures

1. Dollar value of HUB contracts awarded.

2. Number of HUB vendors contacted for bid proposals 264,067257,597

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Agency Strategic Plan Table of Contents


Statewide Goals and Benchmarks

Page last modified: July 1, 2011