The City of Austin’s records management program is featured in the current issue of Information Management, a publication of ARMA International.
In this article, RMO Jannette Goodall, CRM, discusses how the City developed a records management career path, along with a records management training and certificate program, that “allowed it to double its dedicated RM staff in three years to meet the RM needs of more than 40 departments physically dispersed throughout the city.”
One of the most notable accomplishments of the City’s investment in its records management program, in my opinion, is elevating the status and visibility of the records management profession:
By investing in the development of well-prepared staff throughout the city departments, RM tasks are now considered professional tasks and not one of the “other-duties-as-assigned” tasks.
Current ARMA Members: Read about the City’s success story at RIM Fundamentals: Paving a Career Path to Increase RM Staff and Ensure Program Success. Note: after publishing this article, we discovered that current issues of Information Management are only available to ARMA members. The article will be available to non-members as soon as the next issue is published.