As a valued customer who works for a state agency or local government, you are invited to rate our services in this biennial customer service survey. This survey covers Records Management Assistance (consulting, training, and publications) for state agencies and local governments. Additionally for state agencies, it covers the State Records Center, the Imaging Services unit, Billing and Contracting, and Other Contract use. You will be able to rate services in each area as well as provide us with your suggestions and comments.
We strive to provide the quality of service you expect. To judge how we are doing, we need your help. Completing this survey will take only a few minutes of your time, and those minutes are very important to our work. Responses from past surveys resulted in significant procedural changes that improved, we hope, the quality and timeliness of our services.
We ask that you complete this year’s survey as soon as possible. The survey link will expire on September 15, 2013. The survey is anonymous.
To access the survey click one of the following links, as appropriate:
Local Government: http://txstatelibrary.lg.sgizmo.com/s3/
State Agency: http://txstatelibrary.st.sgizmo.com/s3/
If you have questions about any of our services, please call 512-463-7610 or email firstname.lastname@example.org for assistance. For assistance with the survey, contact Nanette Pfiester, 512-463-5477.
Thank you for helping us to serve you better.