In July, some staff were fortunate enough to attend the annual NAGARA Conference in Boise, ID. One of the sessions we attended was a presentation by Holly Dolan, Assistant Manager of Records Management for Denton County. We were very impressed by the presentation and the work Denton County has done for improving outreach and promoting awareness of records management. We loved it so much we knew we had to share it with others!
So, we are pleased to announce that Holly will be giving this presentation via webinar training on October 18th at 2pm.
Title: Simple Ways to Turn Your Records Liaisons Into Records Ambassadors
Description: A difficult obstacle to a successful records management program is creating clear channels of communication. To overcome this time-honored challenge, Denton County Records Management created a Records Liaison Officer program to aid the flow of information to the more than 50 departments that we serve. This case study shows how the launch, and eventual revamping, of this program has impacted records management across Denton County.
Denton County has found that simple methods, such as developing a clear message, using one-on-one consultations, and addressing individual needs of departmental liaisons, builds trust and collaboration that aids in the flow of information. This presentation also discusses helpful tools for liaison management, including infographic tools to creatively format policy information and assessment tools to gather data and feedback from liaisons. An application of these lessons-learned could enhance the customer experience for records administrators both with and without liaison programs.
Date: Wednesday, October 18, 2017
Time: 2:00 PM – 3:00 PM CDT
Reserve your webinar seat now at: https://attendee.gotowebinar.com/register/4307702225057710595