SLRM Customer Service Survey

As a valued customer who works for a state agency or local government, you are invited to rate our services in this biennial customer service survey. This survey covers Records Management Assistance (consulting, training, and publications), records storage, and imaging for state agencies and local governments. Additionally for state agencies, it covers in-depth questions for the State Records Center, the Imaging Services unit, Billing and Contracting, and Other Contract use. You will be able to rate services in each area as well as provide us with your suggestions and comments.

Completing this survey should take only a few minutes of your time; however, those minutes will be valuable as we work to improve our internal processes and procedures. Customer responses to past surveys helped us plan significant procedural changes and implement new enhancements to improve the relevance, quality, and timeliness of our services. For more information about our services, visit our website:

We ask that you complete this year’s survey as soon as possible. The survey link will expire on December 1, 2017. The survey is anonymous.

To access the survey click ONE of the following links, as appropriate:

Local Government:

State Agency:

If you have questions about any of our services, please call 512-463-7610 or email for assistance. For assistance with the survey, contact Nanette Pfiester, 512-463-5477.

Thank you for helping us to serve you better.

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