FAQ Redux: How long do I keep email?

A long time ago (relative to our blog’s history), we published the first of many frequently-asked-question articles about retention of email. The answer we give today when people ask how long to keep email is still the same (“it depends!”), but we have since published many more articles dissecting the topic. Today, we’ve compiled a…

e-Records 2016 Conference Sessions Recap: “Process Mapping as a Best Practice” and “Email Redactions Made Easy”

This is the third post of a multi-part recap of the 2016 e-Records Conference. Presentation materials from the conference are available on the e-Records 2016 website. 1. At the Intersection of Technology and Records Management 2. “Accessing the Texas Digital Archive” and “Enterprise Information Management in Sharepoint 2016” 3. “Process Mapping as a Best Practice” and “Email…

FAQ: What do you do with a separated employee’s emails?

FAQ: What do you do with a separated employee’s emails?

What do you do with a separated employee’s emails?   When an employee leaves or is separated from the agency, you probably have a checklist of things that need to be done in order to close everything out for them. Hopefully, one of those things includes reviewing and transferring emails and if it doesn’t, it…

FAQ: How Can I Set Up an Email Filing System?

Setting up a filing system for your emails is a huge step in managing those sometimes insurmountable inboxes. However, sometimes those filing systems are as difficult to manage as the inboxes themselves, if folders are created on-the-fly or as seemingly needed for specific emails. One way to avoid this is by developing a filing system…

FAQ: Is Email Always Correspondence?

Every day, our email inboxes fill up with all sorts of stuff: junk mail, meeting requests, policy updates, cat photos, leave requests, automatic response emails, blog updates. It can feel unwieldy to manage the amount and the type of email pouring in during the regular course of business. For some, the impulse is to delete…

FAQ: What is Routine or Transitory Email?

In our last blog post about managing email, we looked at some examples and discussed the differences between Administrative and General Correspondence. Hopefully our brief examples helped you match your own correspondence to each of those series. The main thing about managing email that we want you to take away is that it’s always about…

Using Personal Email for Government Business is a Bad Idea – Here’s Why

We’ve all recently read about several government officials using personal email accounts or email servers to conduct government business.  But they are not alone by any means – a recent survey of 412 high-level government employees conducted by Atlantic Media’s Government Executive Meeting Group revealed that approximately one-third of the employees surveyed said they sometimes…

Greatest Hits Webinars: Email Management

Where will you be spending Summer 2014? Heading to the coast for some beach time in Galveston, South Padre, Port A? Packing up for a long weekend with old friends at Big Bend? Seeking out the shadiest parks and splash pads for fun right at home? We know you’ve got big plans. But we hope…