We are happy to announce our new and updated seven-part email management webinar series. Local governments and state agencies across the State of Texas utilize email as a form of communication to transmit information and to conduct official business. From that business and communications, what happens to the emails and how do those emails relate…
Some of the consulting questions we receive revolve around the subject of how to manage email and email records. From those questions the matter becomes how should a government entity address the management of its email. The best way an entity can capture their practices and procedures for email management is to create a policy.…
I don’t know about you, but one of my least favorite chores is folding the laundry. Even though I know that leaving my clean clothes in a laundry basket creates problems—my work shirts get wrinkled, and I can never find socks that match—I still end up putting it off for days. For many government employees,…
Update Note: In 2024, a new email webinar series was published. Please see the announcement post for more information. Does your work email have you dropping everything and running for the hills? Do your allergies flare up when you contemplate what lies beyond that “sent” folder? Would you like some TSLAC guidance? Worry no more.…
A long time ago (relative to our blog’s history), we published the first of many frequently-asked-question articles about retention of email. The answer we give today when people ask how long to keep email is still the same (“it depends!”), but we have since published many more articles dissecting the topic. Today, we’ve compiled a…
When an employee leaves or is separated from the agency, you probably have a checklist of things that need to be done in order to close everything out for them. Hopefully, one of those things includes reviewing and transferring emails and if it doesn’t, it needs to! I recently attended a conference where one of…
Setting up a filing system for your emails is a huge step in managing those sometimes insurmountable inboxes. However, sometimes those filing systems are as difficult to manage as the inboxes themselves, if folders are created on-the-fly or as seemingly needed for specific emails. One way to avoid this is by developing a filing system…
Every day, our email inboxes fill up with all sorts of stuff: junk mail, meeting requests, policy updates, cat photos, leave requests, automatic response emails, blog updates. It can feel unwieldy to manage the amount and the type of email pouring in during the regular course of business. For some, the impulse is to delete…