FAQ: Do I have to keep copies of records I produced to fulfill a public information request?

Recently TSLAC has received a flurry of questions from state agencies and local governments about retaining records related to public information requests. Some people have asked if the government must make extra copies of the requested records and retain the extra copies with the correspondence and documentation that initiates, processes, and responds to the request. The answer is…

FAQ: When is Social Media a Record?

If the question is, “Can Social Media Content be a record?” then the answer is “Yes, it can be.” This is supported by the definition of a government record as defined in the Local Government Records Act (LGRA) and in the Government Code Chapter 441 for State Agencies; records can exist in a variety of…

FAQ: What do you do with a separated employee’s emails?

FAQ: What do you do with a separated employee’s emails?

What do you do with a separated employee’s emails?   When an employee leaves or is separated from the agency, you probably have a checklist of things that need to be done in order to close everything out for them. Hopefully, one of those things includes reviewing and transferring emails and if it doesn’t, it…

FAQ: How Can I Set Up an Email Filing System?

Setting up a filing system for your emails is a huge step in managing those sometimes insurmountable inboxes. However, sometimes those filing systems are as difficult to manage as the inboxes themselves, if folders are created on-the-fly or as seemingly needed for specific emails. One way to avoid this is by developing a filing system…

FAQ: Is Email Always Correspondence?

Every day, our email inboxes fill up with all sorts of stuff: junk mail, meeting requests, policy updates, cat photos, leave requests, automatic response emails, blog updates. It can feel unwieldy to manage the amount and the type of email pouring in during the regular course of business. For some, the impulse is to delete…

FAQ: What is Routine or Transitory Email?

In our last blog post about managing email, we looked at some examples and discussed the differences between Administrative and General Correspondence. Hopefully our brief examples helped you match your own correspondence to each of those series. The main thing about managing email that we want you to take away is that it’s always about…

FAQ: What’s the Deal with Social Media?

Social media is a hot topic. This much is apparent based on the questions analysts receive during state and local government consulting. Answering these types of questions are always challenging because social media is a relatively new invention that continues to grow in use and impact. It’s an even newer service for governments who, with…