FAQ: Is Email Always Correspondence?

Every day, our email inboxes fill up with all sorts of stuff: junk mail, meeting requests, policy updates, cat photos, leave requests, automatic response emails, blog updates. It can feel unwieldy to manage the amount and the type of email pouring in during the regular course of business. For some, the impulse is to delete…

FAQ: What is Routine or Transitory Email?

In our last blog post about managing email, we looked at some examples and discussed the differences between Administrative and General Correspondence. Hopefully our brief examples helped you match your own correspondence to each of those series. The main thing about managing email that we want you to take away is that it’s always about…

FAQ: What’s the Deal with Social Media?

Social media is a hot topic. This much is apparent based on the questions analysts receive during state and local government consulting. Answering these types of questions are always challenging because social media is a relatively new invention that continues to grow in use and impact. It’s an even newer service for governments who, with…

FAQ: Why Use a Disposition Log?

Texas law authorizes state agencies and local governments in compliance† to disposition a record under two conditions: (1) the record belongs to a record series on an approved records retention schedule and (2) its retention period has expired (Government Code §441.187; Local Government Records Act §202.001). As part of disposition, all Texas governments must use…

FAQ: “Do I need a DoD 5015.2 Compliant EDRM/ECM System?”

This is a guest post by Ryan Ellis, CIP, PMP, Records Management Officer for Galveston County. We wrote here about Ryan’s presentation on Galveston County’s ECM system implementation at our e-Records 2012 conference. Ryan attended our recent webinar “Automating Records Management with EDRMS” and emailed us his thoughts on the importance of choosing a DoD…