SLRM Customer Service Survey

Calling on all employees of Texas state agencies, local governments, and institutions of higher education! State and Local Records Management (SLRM) needs your help evaluating the Texas State Library and Archives Commission (TSLAC). This survey is your opportunity to tell us how we’re doing. tsl.texas.gov/slrm/training/slrm-css25 Completing the survey should take you approximately two (2) minutes;…

How to Secure Wins and Motivate People – Records Management as Customer Service

All these questions loom large in the pursuit of creating, growing, and maintaining a records management program. The common denominator is people. Short of those individuals who either report to you or who you work with directly, you are surrounded by potential “problem children”— those unwilling to release their records for archiving or disposal— and…

The Texas Record

Tag Archives: customer service

SLRM Customer Service Survey

How to Secure Wins and Motivate People – Records Management as Customer Service