TexShare Card Program Working Group Meeting
10:00 AM until 2:30 PM on Thursday, October 29, 2009
Room 217 Texas Real Estate Commission Bldg
1101 Camino La Costa, Austin, TX 78752
1. Welcome & Introductions
2. TexShare statute and rule changes
The Texas State Library and Archives Commission (TSLAC) was granted permission to open up the consortium membership to other types of libraries. This came as a result of the 2008 TexShare strategic planning session. TSLAC posted information on the listserv and got feedback, and also posted to the Texas Register. The proposed new rules will go before the Commission in 2010.
3. TexShare FY08 Annual Survey comments
Ann Mason, TexShare Coordinator, gave an introduction to the annual report survey and the resulting overall comments on TexShare. There were negative and positive comments about each program in TexShare, but TSLAC was asking for overall satisfaction with TexShare in this survey to report to the legislature. Each TexShare program manager sent out comments on their programs to their respective working groups.
Comments specific to the Card program: a comment dealt with delinquent borrowers -- the expiration date on the card is important for this because after the card expires the delinquent borrower will no longer be in the system unless the library forgives them and issues another card. Another comment suggested that libraries need to be reminded to fill in all parts of the card. Some libraries don't feel that they need to participate in the card program because they already have a local consortium for book sharing.
Lack of advertising for the program was brought up. A working group member suggested that an electronic downloadable flyer would be convenient for libraries to have for advertising the program. Ann noted that brochures are sent to all libraries that request them, and a couple of years ago all participating libraries received color posters to promote the program. We should remind libraries to review and update their lending policies annually and/or as necessary. Most libraries know not to use social security numbers on the card for an identification number, but some academic institutions may still use them to identify their patrons on the cards.
4. FY08 & FY09 card statistics
Ann's reminders to submit statistics didn't produce as many submitted surveys this year. The percentage of libraries reporting was probably not significantly different over the years though. That would be something interesting to add to the summary starting this year.
There is a need for clarification on the statistics - questions #6 & #7 are supposed to be a subset of questions #4 & #5. The confirmation email received by the library has labels that are misleading. This can be fixed by having the confirmation email match the wording in the statistics gathering questions. The resulting statistics spreadsheet labels need to be changed to match also.
5. Review FAQ and add lost/stolen card process
We want to add a process for lost/stolen cards and add language that all parts of the TexShare cards should be filled in under #6 in the FAQ. We should wait until after the add/drop date for academic libraries to issue cards, and we should have a unified renewal date for reissuing academic cards. It's a good idea to show applicants who are going to drive to a particular library the lending policy for that library to save them any frustration. When a card is revoked, add the expiration date for that card in the revocation notice. The lending library needs to ask for photo identification when checking out books. If a patron is delinquent, the suspension of privileges should originate at the home library.
New questions for the FAQ: How would we track suspended patrons? How do home libraries notify other TexShare card libraries of patron suspended TexShare card privileges? The answer is to send the TexShare coordinator an email with the following information: patron name, patron id number, expiration date, and issuing institution. What happens when suspended patrons get their cards back? We should send another email/form to the coordinator for posting on the discussion list. What about adding the name of the card contact, phone number, and email of the issuing institution to the cards?
6. Policy for High School students
There have been a few questions lately from high school librarians about their students using the Card program to go to academic libraries. The problem is that public libraries usually do not issue TexShare cards to patrons under 18 years old. If the parents get the TexShare card, then the high school students could get access if their parents accompany them. Some academic libraries have collections that are not to be checked out but can be used inside the library or have copies made. This means the high school students would be able to access the collections in house without a TexShare card.
7. Outreach & recruitment to Card program
Ann emailed the working group the spreadsheet of libraries that don't currently participate in the TexShare Card program. Group members are encouraged to contact their colleagues about the program.
8. Library of Texas and ILL's relationships with Card program
Sue Bennett talked about the TSLAC statewide InterLibrary Loan (ILL) study. After selecting OCLC as the statewide ILL vendor, it will take 5-7 years to get all public libraries trained and using the new WorldCat system for ILL.
Kevin Marsh explained the discovery tool Library of Texas (LoT). He explained how the federated search engine works, and offered help setting up widgets for any library that needs them. Group members suggested changing the Card logo to have a LoT component. Ann will talk to our communications staff about making a Card logo for LoT results.
9. Next Steps
- Change the card form to have the card logo for LoT results
- Update the brochure to include a link to lending policy page
- Add new questions and answers to the FAQ
- Send an announcement to the TexShare listserv about the updated FAQ
Corine Barberena, Grand Prairie Memorial Library
Kathy Fulton, Temple College
Jackie Icenhower, Atlanta Public Library
Suzanne McAnna, UT Austin
Tom Moran, Austin Public Library
Katie Prentice, UT Health Science Center at San Antonio
Paul Sharpe, University of Houston
Angela Skaggs, Angelo State University
Leta Tillman, Hardin-Simmons University
Texas State Library and Archives Commission
Sue Bennett, ILL
Julie Hughes, recorder
Kevin Marsh, Library of Texas (LoT)
Ann Mason, TexShare