Contact Info

If you already have a Navigator account, please use the “Report a Problem” tab on the left hand side of the NRE page for assistance.

Statewide ILL Coordinator, Texas State Library and Archives Commission
Sara Hayes
shayes@tsl.texas.gov
512-463-5406

OCLC Support
support@oclc.org
1-800-848-5800

Navigator Implementation Managers
Tom Miller
millertj@oclc.org
1.800.848.5878, ext. 6130

Jenny Rosenfeld
rosenfej@oclc.org
1-614-761-6294

Product Manager
Christa Starck
starckc@oclc.org
1.800.848.5878, ext. 6335

Authentication
Vasu Akkineni
akkinenv@oclc.org
503-298-4592

Navigator Configuration
Ralph Horton
hortonr@oclc.org
1.800.848.5878, ext. 1401

Batchload Liaison
Carol Ritzenthaler
ritzentc@oclc.org
1.800.848.5878

 

2 thoughts on “Contact Info

  1. Donald Le Blanc

    If the old system, First Search, is going down the mid part of this month shouldn’t all the ordering being done now be on Navigator? How is anything I send out now going to be tracked once the old system goes down? Should I be shipping anything under the First Search website?

    Why is OCLC pestering me to sign up for their newest system?

    Donald Le Blanc
    Friendswood Public Library
    Qs-4

  2. Sara Hayes Post author

    Hi, Mr. Le Blanc,
    If you were using WorldCat Resource Sharing as an interim ILL solution while implementing Navigator, OCLC may be contacting you migrate to WorldShare ILL. Since you are live in Navigator, you do not need to migrate to WorldShare ILL, you can use Navigator for ILL services.
    Sara

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