EBSCOhost Databases: Important IT Information for TexShare Member Libraries That Use Firewalls or Proxy Servers

In July 2012, EBSCO will be introducing global virtual servers. The purpose of adding these new EBSCOhost access points is to improve response times for EBSCOhost users. This means that all customers who use firewalls or proxy servers that require URLs to allow end user access will need to update their exception lists and/or configuration files with the details below. Please update the URLs and IPs in your firewall or proxy anytime before June 30, 2012.

The following IP addresses, URLs and domain MUST be added to your firewall exception list/configuration file to ensure uninterrupted connectivity. These changes will become effective in July 2012, however we urge you to add the IP addresses/URLs as soon as possible.

  • Domain: global.ebsco-content.com
  • web.a.ebscohost.com
  • web.b.ebscohost.com
  • web.c.ebscohost.com
  • web.d.ebscohost.com
  • web.e.ebscohost.com
  • *.*.ebscohost.com
  • *.ebsco-content.com

Important note for EBSCO Discovery Service (EDS) and EBSCOhost Integrated Search users:

Customers of EBSCO Discovery Service and EBSCOhost Integrated Search are asked to make additional changes, while adding the new IP addresses to firewall exception lists. It is important that you add the following URLs to your firewall exception lists:

  • eds.a.ebscohost.com
  • eds.b.ebscohost.com
  • eds.c.ebscohost.com
  • eds.d.ebscohost.com
  • eds.e.ebscohost.com

Please Note: If you do not add these IP addresses to your firewall exception list, your users may not be able to access EBSCOhost, once these changes have been implemented.

There are some other important aspects to this update, as follows:
Proxy Server Access

EBSCO recommends if using a proxy server, adjust your proxy server settings for optimal response times, following the instructions in this FAQ: http://support.epnet.com/knowledge_base/detail.php?id=5917

For a complete list of all URLs and IP addresses that can be used for firewall/proxy configuration, please visit this FAQ: http://support.ebsco.com/knowledge_base/detail.php?id=966

Thank you for making these critical changes. For assistance, please contact the EBSCO support site at http://support.ebsco.com or by telephone: (800) 758-5995. EBSCO plans to send additional communications prior to this transition to ensure that you are both informed and prepared. As the transition date nears, EBSCO will also be able to provide you with more precise timing information.

Send questions or comments to texshare@tsl.texas.gov

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