At the San Antonio Public Library, Learn at SAPL offers more than just computer access, it provides a pathway to independence and confidence. The program, now celebrating its eleventh year, helps adults build digital skills, find jobs, and navigate everyday challenges in an increasingly online world. A dedicated space within seven branches across the city, each equipped with its own exclusive digital literacy teacher and computer lab, Learn meets people where they are, both in skill level and in life.
Meeting Learners Where They Are
“We’re not librarians; we’re teachers,” says Shauna Mendoza, a Learn Training Officer who thinks of herself more as an adult educator. “People come in frantic, with a letter from the IRS or something they need to upload. We give them a lifeline so they can complete what they need to do, and learn how to do it themselves.”
Learn’s model is intentionally flexible. Patrons can drop in when it fits their schedule and receive individualized support. “It’s like waiting tables,” explains Michelle Rickman, the program’s coordinator. “You’re constantly moving around, helping people with what they need in the moment.” On any given day, a teacher might be helping someone craft a resume, learn to use email, recognize phone scams, or explore AI tools to strengthen job applications.
Building Community Through Access and Adaptability
The Learn program began in 2014 as a collaboration between the San Antonio Public Library and the city’s Department of Human Services after their education centers closed. “The community didn’t want to lose them,” says Michelle. “So, we built new spaces inside the library and gave the program a name and a brand that people could recognize.”
Today, Learn continues to grow, with a new center opening at the Las Palmas Library in November. The program’s success stems from its community-driven approach. Shauna shares how she got started: “I went out into the neighborhood, set up tables at the community center, and even created a game called Emoji Bingo so people could match faces to services. When you’re consistent and you love what you do, word spreads.”
Both Shauna and Michelle agree that access remains the biggest challenge in bridging the digital divide. “If you don’t have access, you’re falling behind every single day,” Shauna says. “But once people discover these centers, they realize the opportunity that’s right here.”
As technology evolves, Learn continues to adapt, helping adults in San Antonio gain the digital confidence they need to thrive in work, education, and life. Learn more about the program and please subscribe to our newsletter if you want more exciting news about what Texas libraries are doing to close the digital divide.
