Our Customer Service Policies

Related Links:

Compact with Texans  |  Our Web Policies and Disclaimers  |  Fee Schedule  |  Public Information Act  |  Agency Customer Service Report, May 2020

Registration: Customers must register to check out materials, request interlibrary loans, use password services, or receive fee-based services.

Texas state and local government employees, employees of other libraries, and faculty and students of library science can register in person, by phone, FAX, mail or sending an e-mail to our Reference Desk with the following information: home and work/school addresses, phone numbers and a driver's license number or date of birth. Other Texas residents (16 or older) must register in person with photo identification.

Additional policies apply to the Guidelines for Researchers Using the Texas State Archives.

Loan periods and renewals: Most circulating items are loaned for 4 weeks. Loans can be renewed once, if no reserve has been placed on the item. Customers may renew in person, by phone, FAX, mail or send an e-mail to our Reference Desk. (Overdue items may be renewed.)

Returns and overdue items: Customers are responsible for items until they are returned to the collection from which they were checked out. Items may be returned in person or via U.S. mail, delivery service or interagency mail. There is no fine for overdue items, but customers will be charged replacement costs for lost items; an invoice will be issued when an item is six weeks overdue.

Suspension of service: Customers who fail to return items on time may have their borrowing privileges revoked.

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Page last modified: August 5, 2021