TexShare Database Vendor Contacts

For information on TexShare usage statistics by vendor, please go here.

Credo Reference

Technical Support Contacts
Technical support is available 24 hours a day, 7 days a week.

Help Center: https://credoreference.zendesk.com/hc/en-us/requests/new
Toll Free Phone Assistance: (855) 500-0165
Text Support: (617) 500-0356
Email: support@credoreference.com


EBSCO Tech Support
Email Support: support@ebsco.com
Web Support: https://help.ebsco.com/

EBSCO Publishing Tech Support
7am-7pm EST weekdays, 9am-5pm EST weekends

Customer Service
Ariele Pappalimberis
Schools & Public Libraries
1-800-653-2726 x 2738

Customer Service
Erik Kurth
Account Executive, Colleges & Universities
1-800-653-2726 x 3395

Gale Cengage

Technical Support
Doug Hansen
Technical Solutions Consultant
Phone: 800-877-4253 ext. 8636
E-mail: doug.hansen@cengage.com

Technical support is available 24 hours a day, 7 days a week.
Phone: 800-877-4253 (option # 4)
Fax: 800-676-2345
Email: gale.technicalsupport@cengage.com

Electronic Search Assistance is available M - F, 8 a.m. - 5 p.m. (EST)
Phone: 800-877-4253 (option # 5)
Email: gale.contentqa@cengage.com

Self-Service Technical Support

Customer Support
Rob Sieracki
Library Sales Consultant
Phone: 512-318-9062
E-mail: rob.sieracki@cengage.com

Sammy Khmur,
Education Sales Consultant
Phone: 800-877-4253 x 8708
E-mail: sammy.khmur@cengage.com

LearningExpress| An EBSCO Company

Technical Support
E-mail: support@ebsco.com
Phone: (800) 758-5995

Customer Support
Donald Nuding
Senior Sales Specialist
LearningExpress/An EBSCO Company
224 West 29th Street, 3rd Floor
New York, NY  10001
Phone:  646-274-6425


Technical/Customer Support
Phone: 1-614-793-8682
Phone: 1-800-848-5800 (USA)
Fax: 1-614-764-2694
Email:  support@oclc.org


Technical Support
Technical Support and Search Assistance
Phone: 800-889-3358
E-mail: tsupport@proquest.com
Technical Support is available 7 days a week
8am - 12pm, Eastern Time.
Search Assistance is available 8am-5pm M-F, Eastern Time
Customer Service
Phone: 800-521-0600, ext. 2971
E-mail: customer_service@proquest.com
Customer Service is available 8am-5pm M-F, Eastern Time.
Inez Karageorge
Account Manager: Community College/Special Market/ For-Profit
Phone: 800.521.0600 x 4076
Fax: 800.308.1586
E-mail: inez.karageorge@proquest.com
Mike Askew
Field Account Manager: Community College/ Universities/ Public and State Libraries
Email: mike.askew@proquest.com
Phone: 214.790.4449

Dawn Driscoll

Account Manager: Public Libraries
Email: dawn.driscoll@proquest.com
Phone: 800.521.0600 x 74043

ProQuest Ebook Central: e-Libro and SciTech Collections

Technical Support
Website: https://support.proquest.com/#prodhome?pcat=Ebook_Central__c
Phone: 800-521-0600 ext 74350
E-mail: ebooksupport@proquest.com


Technical Support
Phone: (800) 596-0710
Email: info@TeachingBooks.net

Customer Service & Training
Kym Davick
Implementation & Training Manager
Phone: (800) 596-0710
Email: Kym@TeachingBooks.net

Help & Training: http://TeachingBooks.net/Support

American Chemical Society

Customer Service
Yung Murphy
Phone:(202) 340-7299
Email: y_murphy@acs.org


Technical Support
Phone: 1-800-323-3288, option 3.
Monday through Friday from 9-8, Eastern Time.
E-mail: techsupport@bowker.com

Additional support information available at: www.bowkersupport.com

Customer Service
Nicole Mardian
Account Manager
Email: nicole.mardian@proquest.com
Phone: 817-995-9398

Britannica Digital Learning

Technical Support
Brittannica Technical Support
E-mail: edsupport@eb.com
Phone: 800-621-3900 x 7160

Customer Support
Mabel Mannion
Customer Success Manager, Texas
E-mail: mmannion@eb.com
Phone: 800-621-3900 x 7205


Technical Support
Joe Nation, Director
RAND State Statistics
Email: nation@randstatistics.org
Home office: 415-785-4993
Mobile: 415-602-2973

Page last modified: December 13, 2018