Contact Us - Ask a Talking Book Program Librarian!

Please note: The Talking Book program is continuing to operate on a very limited basis.

We are now able to ship a limited number of books and machines. However, patrons will likely experience greater than normal wait times for materials. Our call center operations are being handled remotely, and we cannot take phone calls directly. To reach us through the call center, please call and leave a detailed message with your request.

We will return calls only if needed. Email remains the quickest way to reach us; we are now processing and responding to email messages within one to two working days after we receive them.

Here are some helpful email addresses:

For general TBP inquiries, to add books to your request list, or for Disability Information and Referral, email

For BARD inquiries or to sign up for a BARD account please email

For assistance from our Readers’ Advisory librarians in selecting books please email

TBP’s priority is the safety of our patrons and staff. We quarantine all books and machines we receive for at least 72 hours before starting to prepare them to be mailed out again. Currently, staff are wearing gloves when handling materials. All machines are cleaned before they are mailed, and we strive to make sure our cartridges and cases are clean. Once items leave our possession, however, we are no longer able to control how they are handled. Please use your own discretion and follow recommended CDC guidelines for handling packages. Contact us via email if you do not wish to receive materials at this time.

We urge you to register for BARD, the NLS Braille and audiobook download service. Through BARD, you can get all the books you want without receiving physical items in the mail and listen to them on your DTBM or other approved device. BARD has been improved in the last few years, and is easier to use than ever--especially BARD Mobile, which allows you to listen to books on your smartphone or tablet. Please contact us at if you would like to register.

Finally, we ask for your patience during this time. Most staff are still working remotely and may not have easy access to some of the resources we use onsite. As always, we will do our best to serve you as quickly as we are able. For updates, check our website at or call the Information Line at 1-866-388-6397.

Thank you for your understanding. Please take care and be well.

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How Can We Help You Today?

Have Some Questions? Interested in More Information? Contact TBP:

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Call TBP: 1-800-252-9605


8 a.m.-noon and 1 p.m.-5 p.m., Monday-Friday. 8 am a mediodía y de las 1pm a 5pm., Lunes a    Viernes.

Page last modified: April 28, 2020