Training Opportunities


Stay tuned for announcements for more class offerings in 2018.


Upcoming Webinars

Title: Simple Ways to Turn Your Records Liaisons Into Records Ambassadors

Description: A difficult obstacle to a successful records management program is creating clear channels of communication. To overcome this time-honored challenge, Denton County Records Management created a Records Liaison Officer program to aid the flow of information to the more than 50 departments that we serve. This case study shows how the launch, and eventual revamping, of this program has impacted records management across Denton County.

Denton County has found that simple methods, such as developing a clear message, using one-on-one consultations, and addressing individual needs of departmental liaisons, builds trust and collaboration that aids in the flow of information. This presentation also discusses helpful tools for liaison management, including infographic tools to creatively format policy information and assessment tools to gather data and feedback from liaisons. An application of these lessons-learned could enhance the customer experience for records administrators both with and without liaison programs.

Date: Wednesday, October 18, 2017

Time: 2:00 PM – 3:00 PM CDT

Reserve your webinar seat now at:


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Recent Posts about Training

For more information on all of the training opportunities we offer (In-Person and Online classes, regional workshops, webinars, etc.), please visit our website Training for State and Local Government Records Managers or reach us at 512-463-7610 or